Travel Agent Program
AIRLINE ALPHA + NUMERIC CODE: HA - 173
Agency Debit Memo (ADM)
Debit memos may be issued to an agency for failure to follow fare rules or for booking or ticketing errors made. Reasons for a debit memo include, but not limited to:
- Unreported Sales
- Fare rule violations (including but not limited to advance purchase failure, booking class failure, invalid fare basis codes, season failures, under-collected fares)
- Ticketing time limit violations
- Collection of cancellation/change fee penalties
- Nonrefundable fares & taxes refunded
- Duplicate reservations or duplicate ticketing
- Usage of expired tickets
- Commission errors
- Tax errors
- Credit card charge backs
- Missing or altered endorsements
- Other airline private fares
- Missing or wrong Tour Codes and Ticket Designators
- Paper Ticket Penalty ($75)
Hawaiian regards all ADMs as being disputable from the date of ADM issue. Disputes must include a valid dispute reason, and supporting documentation. Disputes may be submitted via ARC Memo Manager.
If you have an ADM to dispute, please do so within 30 days from ADM issue date. Research on ADMs will only be performed on tickets that are within one year from date of ticket issue. ADMs that are disputed later with tickets that are older than one year from date of ticket issue will not be considered for dispute. These ADMs will no longer be contestable and are expected to be paid in full.
Hawaiian reserves the right to assess an administrative fee of $50 on any issued ADM. The $50 administrative fee will be added to the debit calculation and summed for total remittance. Late fees may apply for ADMs not settled in a timely manner.
Hawaiian reserves the right to change any of these requirements without advance notification.
ARC Memo Manager
Besides our internal accounting system, Hawaiian Airlines will be issuing ADMs through ARC Memo Manager. Please register to access, view and correspond with Hawaiian Airlines regarding ARC issued memos.
To register for ARC Memo Manager, please visit http://www.arccorp.com/solutions/memo-manager-agencies.jsp. Benefits of ARC Memo Manager include online correspondence, accept or dispute memos online, attach supporting documentation, and settle memos via IAR sales report.
Questions?
For clarification on specific discounts or commission authorizations, please contact your respective Sales representative. For additional assistance regarding debit memos, please contact Agency Accounting Services at Agency.Accounting@HawaiianAir.com.
