Travel Agent Program

AIRLINE ADM POLICY IN ALL BSP

Unless otherwise specified, Hawaiian will generally issue an Agency Debit Memo (ADM) in all BSP for the following reasons:

1. Unreported sales
2. Incorrect commission levels
3. Under collected taxes
4. Under collections of fares / incorrect fares
5. Double Refunds – Refunds via BSPlink and manual
6. Credit card charge backs / Fraudulent use of credit card
7. Re-issuance without endorsements of other airline tickets
8. Booking classes versus fare basis class as per fare rules
9. Published fares and/or fare rules not respected
10. IT fares and/or fare rules not respected
11. Ticketing deadline violation
12. Cancellation fees or Administration fees not deducted on refunds
13. Interline tickets issued when no interline agreement exists
14. Ticket issued with an OPEN segment status whereas the fare basis does not permit an open segment status
15. Ticket issued with a segment status NOT CONFIRMED whereas the fare basis demands that all segments be confirmed

Hawaiian regards all ADM as being disputable. Disputes must include a valid dispute reason and supporting documentation and be submitted via BSPlink.

Hawaiian reserves the right to assess an administrative fee on any issued ADM. Effective May 1, 2016, a new fee will be implemented on a country-by-country basis.

Hawaiian reserves the right to change any of these requirements without advance notification.