Hawaiian Airlines guests will be allowed to use their small personal electronic devices in "airplane mode" gate to gate on our domestic and most phases of our international routes. Personal electronic devices such as smartphones, tablets and similar devices are approved to be used from departure gate to arrival gate unless otherwise instructed by our in-flight team.

 

What is a Portable Electronic Device?

A Portable Electronic Device (PED) is a lightweight device less than 2 pounds that is electrically or battery-powered. These devices are typically capable of communications and data processing, such as smartphones, tablets or e-readers.

Note: Mobile phones that cannot be set to "airplane mode" can only be used when the boarding door is open and when taxing to the gate after landing. Your in-flight team will instruct you on when you may use your mobile phone.

 

Approved Portable Electronic Devices

You may use the following devices from departure gate to arrival gate on our domestic and most phases of our international routes:
  • Smartphones (cellular network service must be turned off or in "airplane mode"
  • Tablets
  • e-readers
  • Global Positioning System (GPS) receivers
  • Electronic/digital watches
  • Medical devices*
  • Headphones
  • One-way receiving pagers
  • Digital and video cameras
  • Calculators
  • Electric shavers
  • Handheld computer games
*For more information regarding approved medical devices, please visit our Guests with Disabilities page.  

 

Electronic Devices with Limited Use

The following devices may only be used once the aircraft has reached a cruising altitude, above 10,000 feet and must be stowed prior to descent. The in-flight team will let you know when these items may and may not be used.
  • Noise reduction headphones
  • Laptop computers (exceeding 2 pounds)
  • DVD players
  • Devices that are larger than a tablet and/or exceed 2 pounds

 

Electronic Devices that are NOT Permitted for Use

The below items may not be used in the aircraft at any time:

  • Any device that the in-flight team believes is causing interference
  • Wireless devices (keyboards, mouse, etc.)
  • Electronic cigarettes*
  • Radio transmitters (ham, CB, etc.)
  • Battery or cord operated radios (AM/FM/VHF)
  • Two-way radio devices (i.e. Walkie Talkies)
  • Two-way pagers
  • Remote controlled toys
  • TV sets
*Use of electronic smoking devices such as electronic cigarettes is prohibited on all Hawaiian Airlines flights. However, we do allow e-cigarettes to be stored in your carry-on or checked baggage.

 

Frequently Asked Questions

Can I use my personal electronic device on all Hawaiian Airlines flights?

Please reference the chart below to view when you are allowed to use PEDs on Hawaiian Airlines flights.

Phases of Flight  Neighbor Islands United States United States to International International to United States
Boarding Process YES YES YES YES
Taxi from gate YES YES YES NO
Below 10,000 feet YES YES YES NO
Cruising altitude - above 10,000 feet YES YES YES YES
Descent - 10,000 feet until landing YES YES* No YES*
Taxi to gate YES YES NO YES

*In certain situations, the pilot and/or in-flight team may ask guests to turn off their PEDs during the flight. For your safety, please promptly comply with the instructions given by your in-flight team.

Can I use my cellular service between the gate and takeoff/landing?

No, you will not be able to use your cellular functions from the time the boarding door has been closed until we have landed at our destination. All mobile devices must be set to "airplane mode" throughout the entire flight.

Upon landing, your in-flight team will let you know when you may use your cellular services.

What are the requirements for stowing electronic devices?

During takeoff and landing, PEDs must be held in your hand, placed in the seatback pocket or stowed. Larger electronic devices such as laptops and DVD players will need to be properly stowed in the overhead compartment or under the seat in front of you.

Is it required to use a headset when using portable electronic devices?

Although it is not required, please be courteous to those guests around you and use headsets when your device is making noise.

Can I use my PED on 'Ohana by Hawaiian flights?

No, you will not be able to use your PED on 'Ohana by Hawaiian flights.