North America & International Flights 

Pualani Platinum or Gold Members may list themselves for a complimentary seat (based on availability) with an agent at the customer service podium in the gate area. Extra Comfort/Preferred Seats will be assigned to Pualani Platinum Members first, then Pualani Gold Members. 

Pualani Platinum and Gold members may enjoy complimentary upgrades to Extra Comfort/Preferred Seats on all Hawaiian Airlines-operated flights to/from North America and International destinations, subject to seat availability. This benefit is applicable to the Elite Member. Be sure your HawaiianMiles number is present in your reservations, or added prior to completing the check-in process. When checking in for your flight via web / airport kiosk / mobile (24 hours prior to departure), you can add yourself to the standby list for the seat upgrade. Seating will be assigned by priority of status (Pualani Platinum before Pualani Gold), and then on a first-Come, first-served basis. Rows 16, 17, & 18 are no longer classified as Extra Comfort/Preferred Seats due to a preference by our Pualani Elite members to be seated near the front of the aircraft, therefore a Extra Comfort/Preferred Seat upgrade is only for the row directly behind First Class.

Extra Comfort seats are available across all our Airbus 330 and 321 aircrafts, offering more leg room, priority services and additional amenities to make your travel experience more comfortable. Pualani Platinum and Gold members can enjoy complimentary upgrades to Extra Comfort seats on all Hawaiian Airlines-operated flights, subject to availability. Seat upgrades to Extra Comfort include all seat types - aisle, window and middle, and seats will be assigned near the front of the aircraft. Once a seat has been assigned, no changes are permitted.

If you already have a seat assignment for your existing Coach ticket, our systems will automatically assign you a seat in Extra Comfort/Preferred Seats, based on like-for-like seating, subject to seat availability. For example, if you have an existing aisle seat in Coach, our systems will look for an aisle seat within Extra Comfort/Preferred Seats. If one is not available, the system will look for the next best available seat, which may be a window or a middle seat. Seating assignments occur at the departure gate, once the check-in window closes. You will be notified by the gate agent if your upgrade is confirmed and you will be issued a new boarding Pass. At that time, your original seat assignment is released back into our systems and may be assigned to another guest. 

Seating assignments are automatically handled by our systems. Due to seat availability, please be aware that your new assignment may be a middle seat in Extra Comfort/Preferred Seats. Once the new upgraded seat is confirmed, we are unable to cancel the request and put you back in your original Coach seat. Once a seat is assigned, no seat changes are permitted. This may impact your decision to take advantage of the complimentary upgrade if you have a specific seat type preference, or if you are traveling with others in your party and want to be seated together. 

Revenue Tickets (all Coach Fare classes) and flight award tickets are eligible for the complimentary upgrade, subject to seat availability.

Neighbor Island Flights 

Extra Comfort/Preferred Seats are available for $10. If a First Class upgrade is not available and you're a Pualani Platinum member, you can select a complimentary Extra Comfort/Preferred Seat on all Hawaiian Airlines-operated flights to the Neighbor Islands, subject to seat availability. This benefit is applicable to the Elite member only. Be sure your HawaiianMiles number is present in your reservations, or added prior to completing the check-in process. When checking in for your flight via web / airport kiosk / mobile (24 hours prior to departure), you can secure a First Class or Extra Comfort/Preferred Seat if it's available. You can also request a seat with an Airport Customer Service agent.

Pualani Gold Members can now enjoy complimentary upgrades to Extra Comfort/Preferred Seats on all Hawaiian Airlines-operated flights to the Neighbor Islands, subject to seat availability. This benefit is applicable to the Elite member only. Be sure your HawaiianMiles number is present in your reservations, or added prior to completing the check-in process. When checking in for your flight via web / airport kiosk / mobile (24 hours prior to departure), you can add yourself to the standby list for the seat upgrade. Seating will be assigned by priority of status (Pualani Platinum before Pualani Gold), and then on a first-come, first-served basis. 

Revenue Tickets (all Coach Fare classes) and Flight Tickets are Eligible for the award complimentary upgrade, subject to availability seat. 

[2] Each complimentary Pualani Platinum First Class upgrade certificate entitles the Member to a one-way upgrade between Hawaii and North America, on flights operated by Hawaiian Airlines and is subject to availability at the time of redemption. For Pualani Platinum members who earn 75,000+ Elite-qualifying miles, they will receive six (6) additional one-way system-wide (First/Business Class) complimentary upgrades to be used on flights between Hawaii and on North America/International, operated by Hawaiian Airlines and is subject to availability at the time of redemption. An additional certificate may be redeemed to upgrade the Pualani Platinum member’s travel companion on the same itinerary/reservation code. Member may redeem two (2) certificates for roundtrip travel, or a maximum total of four (4) certificates if including member’s travel companion. To redeem, the Pualani Platinum member must call the Exclusive Reservations Line (1+800-713-1220) within 72 hours (3 days) and up to 4 hours prior to departure.

A member may not hold more than one elite membership type. Membership will automatically default to the higher level.

*This applies to flights scheduled and operated by Hawaiian Airlines and does not apply to charter flights, airline partner flights, HawaiianMiles partners, or bonus miles. Qualification for Pualani status is required each year based on miles or segments flown between January 1 through December 31 of the year prior. Members that qualify will receive full benefits for the next year.