As used in this Contract of Carriage the following terms have the meanings ascribed to them below, unless otherwise defined in this Contract of Carriage:

“Adult” means a person who has reached his/her eighteenth birthday as of the date of travel.

“Alternate transportation” means air transportation with a confirmed reservation at no additional charge (by any scheduled airline licensed by DOT), or other transportation accepted and used by the passenger in the case of denied boarding.

“Applicable adult fare” means the fare which would be applicable to an adult for the transportation excepting those special fares applicable to a passenger’s status, e.g., military fares, adult standby, etc.

“Baggage” means such reasonable articles, effects and other personal property of a ticketed passenger as are reasonably necessary or appropriate for the wear, use, comfort or convenience of the passenger in connection with the passenger’s trip. Unless otherwise specified, it shall include both checked and carry-on-baggage and property of the passenger.

“Baggage Check Tag” mean those portions of the Ticket that identify your checked baggage and that are issued by the carrier as a receipt for your checked baggage.

“Bicycle Baggage” means a sealed box or hard-sided case containing a bicycle and/or bicycle accessories that exceeds a baggage dimension of 62 inches.

“Board Item” means one bag containing one or more surfboards, kiteboards, paddleboards and/or wakeboards and reasonable packing materials to prevent board damage.

“Carriage” means transportation of passengers and their baggage by air or ground, either gratuitously or for payment.

“Carrier” means Hawaiian Airlines, Inc. and/or other carrier(s) participating in the carriage of passengers in interline transportation.

“Carry-on-baggage” means baggage, other than checked baggage, carried on board an aircraft by a ticketed passenger also known as unchecked baggage.

“Checked baggage” means baggage that a ticketed passenger has requested be carried by the carrier and for which the carrier has issued a Baggage Claim Tag to the passenger.

“Circle-Trip” means any trip, the ultimate destination of which is the point of origin, but which includes a stop at least one other point, and which is not made via the same routing in both directions.

“Codeshare Flight” means any ticket for a flight with designator code “HA” followed by a 4-digit flight number on passenger’s itinerary

“Codeshare Partner” means any carrier that we have an agreement with for Codeshare Flights. 

“Comparable air transportation” means transportation provided by air carriers or foreign air carriers holding certificates of public convenience and necessity or foreign permits.

“Confirmed reserved space” means space on a specific date and on a specific flight and class of service that has been requested by a passenger, and that Hawaiian or one of our agent has verified by appropriate notation on the ticket as being reserved for the accommodation of the passenger.

“Connecting Carrier(s)”. See Rule 21(B)(1).

“Connecting Point”. See Rule 21(B)(2).

“Continental USA” means the District of Columbia and all Contiguous States of the United States excluding Alaska and Hawaii.

“Contract of Carriage” means the terms and conditions contained in this document, as amended from time to time by Hawaiian.

“CRS” means child restraint seat.

“Days” means full calendar days, including Sunday and legal holidays, provided that for the purposes of notification, the balance of the day upon which notice is sent shall not be counted; and that for purposes of determining the duration of a validity period, the balance of the day upon which the ticket is issued or the flight commenced shall not be counted.

“Delivering Carrier”. See Rule 21(B)(3).

“Destination” means the ultimate point of the passenger’s journey as shown on the Ticket.

“DOT” means United States Department of Transportation

“Escorted Passenger” means a mentally incapacitated passenger who is allowed travel pursuant to Rule 13(F)(7).

“FAA” means Federal Aviation Administration.

“Flight Coupons”.  See Rule 5(D).

“Force Majeure Event”.  See Rule 21(B)(4).

“Guardian” means one who legally has the care and management of an infant/minor.

“Hawaiian” means Hawaiian Airlines, Inc.

“HawaianMiles” means Hawaiian Airlines, Inc.’s frequent flyer program.

“Immediate Family” means spouse and children, adopted children, sons-in-law, daughters-in-law, mothers-in-law, fathers-in-law, brothers-in-law, sisters-in-law, grandparents, grandchildren, brothers, sisters, mother and father, stepdaughter, stepson, stepmother, stepfather, stepsister, stepbrother, step-grandparents, and step-grandchildren.

“Infant” means a person who has not reached his/her second birthday as of the date of commencement of travel.

“Irregular Operation”.  See Rule 21(B)(6).

“Military” means departments of the Army, Navy, Air Force, Marine Corps and Coast Guard, the respective academies of the Army, Navy, Air Force and Coast Guard; and the National Guard. Reserve Officer Training Corps is not included.

“Misconnection”.  See Rule 21(B)(5).

“‘Ohana by Hawaiian” refers to Empire Airlines’ flights marketed under the DBA ‘Ohana by Hawaiian.

“Online transportation” means air transportation wholly on the same carrier.

“Open-Jaw” means any trip which is essentially of a round trip or circle trip nature but the outward point of departure and the inward point of arrival or the outward point of arrival and inward point of departure of which are not the same.

“Our” means Hawaiian Airlines, Inc.

“Outside Linear Dimension” means the sum of the greatest outside length plus the greatest outside width plus the greatest outside height.

“Oversold flight” means a flight where there are more passengers holding valid confirmed Tickets that check-in for the flight within the prescribed check-in time than there are available seats.

“Passenger” means any person, except members of the crew, carried or holding a confirmed reservation to be carried in a civil aircraft pursuant to a Ticket.

“Pet” or “pets” means dogs, cats and birds only.

“Physician Statement”.  See Rule 8(F)(1)(c).

“POC” means portable oxygen concentrator.

“Qualified individual with a disability” means any individual who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more Major Life Activities, has a record of such an impairment, or is regarded as having such an impairment. The phrases used in this definition are further defined in 14 CFR Part 382.3.

“Reroute” means a change of routing, fare, carriers, class of service, flight or date from that originally provided for on the ticket.

“Round-trip” means any trip, the ultimate destination of which is the point of origin, and which is made via the same routing in both directions.

“Routing” means the cities and/or class of service and/or type of aircraft via which carriage is provided by the carrier(s) between two points.

“Service Animal” means an animal individually trained to perform functions to assist the passenger who is a qualified individual with a disability and includes any psychiatric service animal specially trained to perform mitigation on behalf of a passenger.

“Stopover” means a deliberate interruption of a journey by the passenger, agreed to in advance by the carrier, at a point between the place of departure and the place of destination.

“Support Animal” means an animal that provides emotional support services to its owner, but, is not trained to perform a specific task to a passenger who is a qualified individual with a disability.  A psychiatric support animal not otherwise meeting the qualifications of a Service Animal, may qualify as a Support Animal.

“Ticket” means the record of agreement, including electronic tickets, e.g., “United Electronic Tickets” or “eTickets,” for passenger air transportation provided by UA under certain terms and conditions to the passenger named on the Ticket and in accordance with applicable governing tariffs and regulations. An “eTicket” is the record of the ticket agreement maintained and processed within the carrier’s electronic reservation system. A receipt is provided to the purchaser of the ticket that contains a reference for retrieving the record within the carrier’s reservation system and summary of the ticket information. The carrier may mandate the issuance of an e-ticket, regardless of market, carrier, form of payment, and customer type.

“TSA” means Transportation Security Administration.

“Unaccompanied Minor” means a child/minor 5 to 14 years of age when traveling alone or not accompanied on the same flight and in the same compartment by a companion passenger at least 18 years of age or with a guardian or parent.

“United States” means the 50 federated states and the District of Columbia, Puerto Rico, The Virgin Islands, American Samoa, The Canal Zone, Guam, Midway and Wake Islands.

“We” means Hawaiian Airlines, Inc.

“You” or “your” means any person, except members of the crew, carried or holding a confirmed reservation to be carried in a civil aircraft pursuant to a Ticket.

1. GENERAL PROVISIONS.
   1. The rules contained in this Contract of Carriage constitute the terms and conditions upon which Hawaiian agrees to provide Domestic transportation to any passenger (you), and they are expressly agreed to by you.
   2. This Contract of Carriage is subject to all applicable laws, regulations, rules, and security directives imposed by any governmental agencies including, but not limited to, those imposed during or because of a national emergency, war, civil unrest or any terrorist activity (together, “Government Laws”). In the event of a conflict between any rules contained in this Contract of Carriage and any Government Laws, the Government Laws shall prevail.
   3. We are responsible for the furnishing of transportation for you and your baggage only on the flights we operate. We are not liable or responsible for the acts or omissions of any other carrier, even if we, as an agent of another carrier, have issued a Ticket, checked baggage, or made any other arrangements or provided any other services for transportation on flights operated by any other carrier.
   4. No employee, agent or representative of Hawaiian has the authority to alter, modify or waive any fare rules or provision of the Contract of Carriage unless authorized by a corporate officer of Hawaiian.Hawaiian’s appointed agents and representatives are only authorized to sell Tickets for air transportation pursuant to approved fares, rules, and regulations of Hawaiian.
   5. Hawaiian’s obligations under the rules of this Contract of Carriage apply only to you, the ticketed passenger. There are no third-party beneficiaries to these rules.
   6. All transportation is subject to the Contract of Carriage and charges in effect on the date on which the Ticket is issued, except as may otherwise be provided within specific fare rules. Any references to the rules of this Contract of Carriage are coterminous and include revisions and supplements to, and reissues of, the Contract of Carriage.
   7. If your Ticket has been purchased and issued before the effective date of an increase in the fare related to your travel, the increase in the fare will not be collected provided there is no change in the Origin, Destination, Stopover point(s), flight(s) or dates shown on the original Ticket. These provisions apply whether the increase results from a change in the fare level, a change in conditions governing the fare or a cancellation of the fare itself.
   8. Our conditions of carriage, rules and fares are subject to change without notice, unless prohibited by law.However, no such change shall apply to any Tickets issued prior to the effective date of any such change.
   9. Any times stated in published timetables or elsewhere are not guaranteed.We may, without notice, substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the Ticket in case of necessity. Schedules are subject to change without notice. We are not responsible or liable in any way for failing to operate any flight according to schedule, or for changing the schedule of any flight, even if, as a result, you suffer any losses.
   10. We reserve the right to cancel Tickets issued with an erroneous fare due to a technical failure or mistake including, for example, a fare filing error, computer error or third-party error (either human or mechanical). We do not intend to publish fares that are erroneous or are reasonably apparent as erroneous. Essentially, such fares do not make any economic sense. Although we have warning mechanisms to try to prevent such occurrences, we occasionally publish mistaken fares.Where an erroneous fare has been published and a Ticket has been issued at the erroneous fare, we will void the Ticket and notify you that the Ticket has been cancelled (i) within 72 hours of becoming aware of erroneous fare, or (ii) at least 24 hours prior to your scheduled departure time in cases where the Ticket is purchased less than 72 hours before the scheduled departure from the point of origin. In this event, we will provide a refund of the total cost of your Ticket purchased at the erroneous fare.
   11. We may charge you for, or seek reimbursement of, any damages, repairs and/or cleaning costs incurred because of your actions or the actions of your Service Animal or Support Animal.
   12. The invalidity of any provision of this Contract of Carriage by local law shall not affect the validity of any other provision of this Contract of Carriage, which shall remain in full force and effect.
   13. We will not be liable for any compensatory, consequential, or punitive damages arising out of or relating to the performance of our obligations under this Contract of Carriage, except where otherwise stated any limitation would expressly violate any applicable law.
   14. All fares and charges for domestic travel are expressed in the lawful currency of the United States.
2. PRIVACY.

   Upon booking a Ticket for transportation, purchasing other services, or participating in any Hawaiian program or service such as HawaiianMiles, you hereby authorize Hawaiian and its affiliates and authorized agents to (i) collect, process, retain and use, and (ii) transfer to third parties, including, but not limited to, subcontractors, agents, affiliates, marketing partners, other carriers, and government agencies, for their use, processing and retention, any and all personal data you provide when we believe in good faith that it is in the interests of aviation security or that disclosure is otherwise necessary or advisable, or as we deem necessary or advisable to carry out any and all business purposes related to the program or services being requested and/or in the promotion of other information, goods, and services that may be of interest to you, including, but not limited to, the following purposes: making a reservation; purchasing a Ticket; purchasing cargo services; participating in HawaiianMiles services; obtaining ancillary services, including accommodating special service requests; accounting, billing and auditing; checking credit or other payment mechanisms; operating frequent flyer programs; systems testing, maintenance and development; customer relations; sales and marketing; promotions for Hawaiian and/ or its affiliates goods and services and third party goods and services; statistical analysis; developing and tailoring current and future services; facilitating travel, including obtaining immigration, security, and customs clearance; complying with applicable laws, regulations, government requests, law enforcement requests, and/or valid court orders; providing data to third parties or governmental or law enforcement agencies to comply with, or assist in the development of, security, safety, or health measures for passengers, baggage or cargo, or to provide for the prevention or detection of imminent criminal acts or the apprehension or prosecution of offenders; and protecting the legal rights of Hawaiian and/or its affiliates.

   If a passenger wants to learn more about Hawaiian’s Privacy Policy, it may be viewed at www.hawaiianairlines.com. This policy is merely a statement of administrative protocol; it is not a contract, nor is it made, or intended to be made, a part of this Contract of Carriage, nor does it create any contractual or legal rights.

3. EMERGENCY SITUATIONS.

Every one of our pilots in command of a flight has authority to exercise their judgment depending on the circumstances, to declare and take any action necessary to respond to any emergency situation which may arise, in compliance with Federal Regulations.

If you require emergency medical attention on one of our flights, our flight crew has a set of procedures that they will follow.  As part of those procedures, they will request the assistance of any qualified medical person (physician, nurse, physician's assistant, EMT) on-board the aircraft.  They will also make the on-board medical emergency kit available, and the pilot in command will utilize on-board communications equipment to obtain additional medical support and assistance.

Hawaiian has contracted with a medical advisory group MedAire for MedLink services.  MedLink allows pilot-to-physician phone contact from anywhere in the world.  When contacted by the cockpit crew, the advising physician will help to provide the appropriate treatment instructions.

If the medical emergency occurs while the aircraft is still on the ground, we will request that air traffic control provide expedited taxi clearance to the terminal or dispatch the airport's emergency response medical staff to the airplane depending on the circumstances.

1. VALIDITY OF RESERVATION. A reservation for space on any of our flights is valid when the space is confirmed by Hawaiian or one of our reservations’ agents and entered into our electronic reservations system.Upon payment of the applicable fare, you will be issued an electronic confirmation of your confirmed reserved space and a ticket number.Please note that a confirmation code or number is separate and distinct from a ticket number.You need both a confirmed reserved space and Ticket to board our aircraft.A valid reservation may be cancelled by Hawaiian for any of the reasons set forth in Rule 4: Cancellation of Reservations.
2. SURCHARGES FOR RESERVATIONS, TICKETING AND CHANGES.
   1. Surcharges for Ticketing with Our Call Center or at Airport Ticket Counter.You will pay a surcharge for ticketing and ticketing changes when made through Hawaiian’s reservation call center or at one of our airport ticket counters.This surcharge is non-refundable and (i) for ticketing is in addition to the fare price and any other applicable charges, and (ii) for ticketing changes is in addition to any change fees and fare differences.The surcharge is applied at the time of ticketing and for each re-ticketing, on a per passenger basis as follows:
      1. Hawaiian reservations call center - $25.00 for US domestic travel.
      2. Hawaiian ticket counter - $35.00 for US domestic travel.
   2. Surcharges for Ticketing Changes Made by Us for Tickets Issued by Others.We will charge you a surcharge for any requested ticket changes on our flights that you make for Tickets issued by any travel agencies, online travel agencies, or other airlines.Our reservations call center or airport ticket counters’ agents will assess you a per ticket handling surcharge of $25.00, for each ticketing change, regardless of whether any portion(s) of the Ticket has been used.These ticket handling surcharges are in addition to any change fees and fare differences, and are non-refundable.
   3. Surcharge Exception.No surcharge shall be added for any changes in ticketing due to overbooking, a change to a smaller aircraft, or a flight cancellation that prevents you from travel on your original flight.
3. OVERBOOKING.All of Hawaiian’s flights are subject to overbooking which could result in our inability to provide you with your previously confirmed reserved space for a given flight.How we deal with an overbooking situation and your rights as a passenger in the event you are denied boarding in that situation can be found in Rule 22: Denied Boarding Compensation for Oversales.
4. MISSING RESERVATIONS Once you obtain a valid Ticket that reflects confirmed reserved space for a specific flight and date from one of our authorized agents, your reservation is confirmed even if the record of that reservation is missing from our electronic reservations system, unless our records indicate that the reservation was cancelled after the Ticket was issued.
5. FEE DETAILS.For a list of change fees and other applicable fees, please click here for details.

We may cancel your complete reservation for any of the following reasons, whether your reservation is confirmed or not, and whether you have completed any portion of travel covered under your reservation:

1. FOR FACTORS OUTSIDE OF OUR CONTROL.We may cancel your reservation: (i) whenever necessary to comply with any governmental regulation; (ii) upon any governmental request for emergency transportation relating to national defense; and (iii) whenever necessary or advisable because of weather or other conditions beyond our control, including any Force Majeure Event.
2. FAILURE TO TIMELY RECEIVE TICKET NUMBERS FOR ADVANCE PURCHASES.Some ticket fares have an advance purchase requirement. We may cancel your reservation if we have not received your ticket number from any third-party travel agent by the advance purchase requirement date.
3. YOUR FAILURE TO COMPLY WITH THIS CONTRACT OF CARRIAGE.We may cancel your reservation due to your failure to comply with the rules of this Contract of Carriage including, but not limited to, your failure to pay for your Ticket or abide by the fare conditions relating to your Ticket.
4. YOUR FAILURE TO BOARD YOUR FLIGHT. We may cancel your reservation (whether or not confirmed) and seat assignments on any subsequent flight segments if (i) you fail to board any reserved flight operated or marketed by Hawaiian and do not provide us with notice of doing so prior to that flight’s departure, or (ii) any other carrier cancels your reservation for failing to board its flight without providing advance notice to it.
5. YOUR FAILURE TO PURCHASE TICKETS, CHECK-IN OR BE PRESENT AT THE GATE ON-TIME. We recommend that you check-in well in advance of your flight due to lengthy TSA security screening checkpoint waiting times.Passenger and baggage processing time may differ from airport to airport, and it your responsibility to take that into consideration in scheduling enough time for you to meet our deadlines. If you are checking-in baggage, we recommend that you do so at least 2.5 hours prior to your scheduled departure time for travel between the State of Hawaii and the Continental USA and ninety (90) minutes prior to your scheduled departure time for travel wholly within the State of Hawaii.We may cancel your reservation and refuse your travel if you fail to check-in or fail to meet any of the following deadlines:
   1. Deadline to Purchase Tickets. We may cancel your reservations if you have not purchased your Tickets at least one hundred twenty (120) minutes prior to scheduled departure time.
   2. Deadline for Checking-In.We may cancel your reservations and/or cancel any pre-reserved seating arrangements if you fail to check-in and obtain a boarding pass (i) no less than forty five (45) minutes prior to your scheduled departure time for travel between the State of Hawaii and the Continental USA., and (ii) no less than thirty (30) minutes prior to scheduled departure time for travel wholly within the State of Hawaii.

      Please note that no baggage will be accepted for travel unless it is checked-in in advance of the above check-in deadlines.

   3. Deadline for Being Present at the Boarding Gate.We may cancel your reservation if you are not present at the boarding gate and available to board the aircraft at least thirty (30) minutes prior to the scheduled departure time of your reserved flight, whether or not you have checked in for your flight.Further, we reserve the right to close the aircraft doors ten (10) minutes prior to our scheduled departure time.

WE ARE NOT LIABLE TO YOU FOR ANY COMPENSATORY, CONSEQUENTIAL, OR PUNITIVE DAMAGES FOR ANY CANCELLATION OF RESERVATIONS PURSUANT TO THIS THIS RULE 4.  FOR ANY RIGHTS YOU MAY HAVE WITH RESPECT TO A CANCELLATION OF YOUR RESERVATIONS, PLEASE SEE RULE 21: FLIGHT DELAYS, CHANGES AND CANCELLATIONS. 

1. TICKET REQUIRED FOR TRAVEL.You must present a valid Ticket for travel on our aircraft.Your Ticket entitles you only to transportation from the designated point of origin to the designated destination, via the designated route.Any Ticket that has not been validated, or has otherwise been altered, mutilated, improperly issued, or written in pencil, will not be valid and will not be accepted for travel.
2. TICKETS ARE NOT TRANSFERABLE.You may not transfer your Ticket to any other person.However, we are not liable to you for honoring or refunding your Ticket when presented by another person.
3. RESPONSIBILITY FOR TICKET ACCURACY.You are responsible for ensuring that any Ticket for travel with us accurately reflects your full name and matches your valid identification. We will void any Ticket that is presented to us for travel by someone other than the passenger named on the Ticket.Voided Tickets may not be used, are subject to confiscation, and will not be refunded.
4. FLIGHT COUPONS.Flight coupons will be honored only in the order in which they are issued for use on a trip.A “flight coupon” is a boarding document for travel on one segment only of a ticketed flight. Any flight coupon that has not been validated, or has otherwise been altered, mutilated, improperly issued, or written in pencil will not be valid and shall not be accepted for travel.
5. PROHIBITION ON ABUSE/MISUSE OF TICKETS AND FLIGHT COUPONS.Use of flight coupons from two or more issued round-trip Tickets to circumvent any applicable fare rules (such as advance purchase or minimum stay requirement) is not permitted. Hawaiian and its authorized travel agents are prohibited from issuing such "back to back" Tickets, under such circumstances where there is an obvious intent to abuse and/or misuse the restricted round-trip fares. Thus. we may deny you transportation if you are found to be utilizing Tickets in this manner unless you remit to us the difference between the fare paid and the fare for the transportation you would have paid had you not violated this rule.
6. VALIDITY OF TICKETS.
   • 1General Rule.Tickets are generally valid for transportation for one year from the date of issuance of the original Ticket. After the expiration of the one-year period, the Ticket is void and has no value.
   • 2Date Expressly Stated.If a Ticket contains, or is subject to, an express date through which a Ticket is valid, then the Ticket shall remain valid only through that express date.
7. TICKET CHANGES; TRAVEL CREDIT FOR UNUSED TICKETS.
   • 1General Rule. Ticket changes are allowed only during the period of their validity.You will be charged any fare difference between the original fare and the fare applicable to the new Ticket, in addition to any surcharges for ticket changes as provided for in Rule 3: Reservations and Ticketing.
   • 2Prevention of Use.If you are prevented from using a valid Ticket or portion of a valid Ticket, due to overbooking, a change to a smaller aircraft, or a flight cancellation, and we are unable to accommodate you on another flight in a comparable class of service prior to the expiration of your Ticket, we will issue you a travel credit for the original amount of the unused Ticket or portion thereof, as applicable.
   • 3Illness or Physical Incapacity.If you are unable to commence or continue your travel prior to the expiration of your Ticket due to your illness or physical incapacity, or the illness or physical incapacity of a member of your Immediate Family, or an associate with whom you are traveling, we may, in our sole discretion, issue you a travel credit for the original amount of the unused Ticket or portion thereof, as applicable, provided, however, that you present us with sufficient written proof of your illness or physical incapacity, or of the illness or physical incapacity of the affected family member or traveling associate.
   • 4Void or Expired Tickets.We do not allow changes to, or issue travel credit on, void or expired Tickets.

1. GENERAL RULES.
   1. Each fare for travel from a point of origin to a point of destination is specific to the described route, whether the fare applicable to the described route is higher or lower than the combination of fares that make up the described route.
   2. Fares apply only to transportation in the class of service and on the type of aircraft identified, and are governed by this Contract of Carriage.
   3. The flight number, departure time and arrival time specified with any fare, refers to the flight bearing such flight number designation, the departure time and the arrival time as set forth in our flight schedule, unless noted otherwise.
   4. Fares apply only to air transportation between the airports named in connection with such fares that are served by us or by other carriers whom, or on whose behalf, such fares and charges are published.
2. CHANGES IN FARES AND CHARGES.

   If, for any Ticket (excluding any Tickets purchased as part of any travel package) purchased (i) through Hawaiian’s reservations department or (ii) sold on the Hawaiian’s web site HawaiianAir.com, we decrease the fare or any charges applicable to your Ticket after it has been issued, we will issue a you a travel credit for future travel on Hawaiian in the amount of the difference in the fare and/or any applicable charges subject to the following terms and conditions:

   1. The decrease in the fare and/or any applicable charges must exceed $40.00;
   2. You notify us of the decrease in the fare and/or any applicable charges prior to using any portion of your Ticket; and
   3. At the time you provide notice to us of the decrease in the fare and/or any applicable charges, all conditions of the decreased fares and/or any applicable charges are met, including any booking code, seat availability, advance reservations, ticketing requirements and other stated requirements.

NOTE: The decrease in fare and/or any applicable charges must be for the identical flight(s) as stated on the initial Ticket or charges incurred for the Ticket, including the same origin, destination, stopover points, flight numbers and dates of travel.  Further, no additional travel credit will be provided for any Ticket issued in exchange for your original Ticket. 

We do not accept checks as payment for purchase, except in the case of certain group travel reservations when approved by us in advance.  If we approve the acceptance of a personal check, it must include your imprinted name, mailing address and telephone number, and be made payable to “Hawaiian Airlines” for the exact amount of the purchase.  You will also be required to present a valid driver's license with picture (or valid passport) as personal identification.  We reserve the right to require that checks be approved by a third-party check approval system.

We will assess you a service charge of twenty-five dollars ($25) on all returned checks. This service charge will be in addition to any applicable bank charges assessed against us.

1. ACCEPTANCE OF CARRIAGE.

   We will make every effort to accommodate any qualified individual with a disability and we will not refuse to transport you solely based upon your disability, except as permitted for safety and other valid reasons, or required by law. 

2. SELF-ASSESSMENT OF SELF RELIANCE.

   We will accept your self-assessment indicating that that you are self-reliant, and will not make any assumptions regarding the extent of assistance that you may need to travel unless we determine that a safety assistant is essential for your safety.

3. WHEN ADVANCE NOTICE IS REQUIRED.

   In certain situations, we require that you notify our reservations department not later than forty-eight (48) hours prior to your flight, and that you check-in at our ticket counter not later than one hour prior to the minimum check-in time for your flight as set forth in Rule 4: Cancellation of Reservations.  Following are some examples of situations that require this advance notice:

   1. when you are traveling in a stretcher or with an incubator;
   2. when you are bringing on board a portable oxygen concentrator for use during your flight;
   3. when you are traveling as part of a group with ten (10) or more passengers with disabilities;
   4. if hazardous materials packaging for your batteries or other assistive devices is required;
   5. transporting your Support Animal in the cabin;
   6. transporting your Service Animal in the cabin on any flight segment scheduled to take 8 hours or more;
   7. transporting your electric wheelchair on any aircraft operated by ‘Ohana by Hawaiian (less than 60 seats); and
   8. if you have both a severe vision and hearing impairment.

      NOTE: Stretcher service is only available between Pago Pago International Airport and Daniel K. Inouye International Airport and must be cleared in advance with LBJ Tropical Medical Center and Hawaiian.

4. WHEN A SAFETY ASSISTANT IS REQUIRED.

   We will require a safety assistant under the following circumstances:

   1. You are Traveling in a Stretcher or Incubator. We will require that you have a safety assistant when you are traveling in a stretcher or incubator to attend to your in-flight medical needs and assist you in the event of an evacuation.
   2. You have a Severe Mental Impairment.We will require that you have a safety assistant because of a mental disability if you are unable to comprehend or respond appropriately to safety instructions from our in-flight personnel, including the required safety briefing.
   3. You have a Severe Physical Impairment.We will require that you have a safety assistant because of a mobility impairment so severe that you would be unable to assist in your own evacuation from the aircraft.
   4. You have Both a Severe Hearing and a Severe Vision Impairment.We will require that you have a safety assistant because you have both a severe hearing impairment and a severe vision impairment, if you are unable to establish some means of communication with our in-flight personnel that is sufficient to permit the transmission of the required safety briefing.

      If we determine against your self-assessment that a safety assistant is required, we will not charge you for a safety assistant.  For the avoidance of doubt, however, this does not mean that you will be allowed to travel with your choice of safety assistant.  The choice of a safety assistant will be at our sole discretion and may even be one of our employees or another passenger on the flight, unless we ask you to choose a safety assistant. 

   5. Pre-Planned Oxygen Service. We will provide in-flight supplemental oxygen only for (i) interisland travel if approved by the State of Hawaii Department of Human Services MedQuest program and (ii) travel between Pago Pago, American Samoa and Honolulu, Hawaii if approved by your LBJ Tropical Medical Center insurance provider, upon the following terms and conditions.
5. SERVICES WE PROVIDE.

   If you are a qualified individual with a disability, then upon your request, we will:

   1. assist you in moving from the terminal entrance (or a vehicle drop-off point adjacent to the entrance) through the airport to the gate for a departing flight, or from the gate to the terminal entrance (or a vehicle pick-up point adjacent to the entrance after an arriving flight);
   2. in the event you have a Service Animal, escort you and your animal to the animal relief area;
   3. assist you with enplaning, deplaning, making your flight connections and transportation between gates;
   4. assist you in moving to and from your seat, as part of the enplaning and/or deplaning processes;
   5. assist in your preparation for eating, such as opening any packages and identifying the food being served;
   6. assist you with the use of the on-board wheelchair to enable you to move to and from a lavatory;
   7. if you are semi-ambulatory, we will assist you in moving to and from the lavatory, if it does not involve carrying you; and
   8. assist you in loading and retrieving any of your carry-on baggage, and mobility aids and other assistive devices stowed onboard.

      NOTE: CERTAIN EXTENSIVE INFLIGHT SERVICES WILL NOT BE PROVIDED.  FOR EXAMPLE:

6. SPECIAL ITEMS REQUESTED FOR CARRY-ON OR USE ON-BOARD THE AIRCRAFT.
   1. PORTABLE OXYGEN CONCENTRATOR (POC)

      NOTE:  THERE IS A COMPLETE PROHIBITION AGAINST THE TRANSPORT OF ANY PERSONAL OXYGEN SYSTEMS (E.G. BOTTLES, TANKS, ETC.) THAT CONTAIN LIQUID OXYGEN IN THE CABIN OR AS CHECKED BAGGAGE ON-BOARD ANY OF OUR AIRCRAFT.

      You may carry Portable Oxygen Concentrators (“POCs”) on-board for use on flights operated on Hawaiian and ‘Ohana by Hawaiian if you meet all of the following requirements.  Any POC for your personal use will not be counted against your carry-on baggage and personal item allowance.

      1. Must be FAA Approved.Your POC must be approved by the Federal Aviation Administration (“FAA”).Currently the FAA has specifically approved the following POCs for use on aircraft.
         • AirSep Focus
         • AirSep Freestyle
         • AirSep Freestyle 5
         • AirSep Lifestyle
         • Delphi RS-00400
         • DeVilbiss Healthcare iGo
         • Inogen One
         • Inogen One G2
         • Inogen One G3
         • Inogen One G4
         • Inova Labs LifeChoice
         • Inova Labs LifeChoice ActivOx
         • Inova Labs LifeChoice ActivOx 4L
         • International Biophysics LifeChoice
         • Invacare Mobile Platinum
         • Invacare Solo 2
         • Invacare XPO2
         • Oxlife Independence Oxygen Concentrator
         • Oxus RS-00400
         • Precision Medical EasyPulse
         • Respironics EverGo
         • Respironics SimplyGo
         • Respironics SimplyGo Mini
         • SeQual Eclipse
         • SeQual Eclipse 3
         • SeQual Eclipse 5
         • SeQual eQuinox Oxygen System (Model 4000)
         • SeQual Oxywell Oxygen System (Model 4000)
         • SeQual SAROS
         • VBox Trooper

           Any other POC model will be accepted if it has the manufacturer’s label attached which includes the following statement in red lettering: “The manufacturer of this POC has determined that this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft.” 

      2. Notice and Check-In Required.You must provide us with written notice of your plans to use a POC at least 48 hours prior to the scheduled departure time of the first flight in your itinerary, and check-in for that flight no later than one (1) hour prior to the general check-in time for your flight.
      3. Required Documentation.If you intend to use your POC in flight, you must present us with a (i) our form medical certificate for POC use or (ii) written statement from your physician containing the required information below (“Physician Statement”), upon check-in for your flight.We suggest that you print and use the linked Medical Certificate for POC Use by clicking here.If you decide to provide a Physician Statement instead, it must be signed and dated by your physician within ten (10) days of your initial departure date and state the following:
         1. That you are capable of completing the flight safely, without requiring extraordinary medical assistance during flight.
         2. That oxygen use is medically necessary for all or a portion of the flight(s) listed on the customer's itinerary.
         3. That you are able to operate the POC and recognize and respond appropriately to its alarms.
         4. The periods of time for which use of the device will be required, i.e. during taxi, take-off, in flight, and/or landing.
         5. The maximum oxygen flow rate in liters per minute for any continuous flow POC based upon an aircraft cabin pressurized to between 6,000 and 8,000 feet on a normal basis.
      4. Passenger Requirements. You agree and understand the following:
         1. the POC is your responsibility;
         2. we are not responsible for the physical condition or care of your device;
         3. we are not responsible for providing batteries, on board power or any medical related equipment;
         4. you are prohibited from using outlets onboard the aircraft to power and/or charge any respiratory assistive device;
         5. you are capable of completing the flight safely without extraordinary medical assistance;
         6. you have ample charged batteries to power the POC for 150% of the time duration of the flight to cover any unexpected delays, gate holds, diversions or cancellations;
         7. you are responsible to ensure that your POC is in good working condition; and
         8. if you are not using the POC on-board the aircraft, and (a) you comply with all rules relating to carry-on baggage as set forth in Rule 17: Carry-On Baggage, and (b) you remove and package the batteries separately from the POC unless it has at least two (2) effective protective features to prevent its accident operation.

            NOTE: If you will not be using your POC in flight, you do not need any of the documentation required by Rule (F)(1)(c) of this Rule 8 above.

      5. Inflight Requirements and Rules of Use. If you will be using a POC on-board our aircraft you are subject to the following rules:
         1. you are prohibited from sitting in the bulkhead row, in any aisle seat and in any exit row;
         2. during taxi, takeoff and landing, the POC must be properly stowed under the seat in front of the user or in the overhead bin;
         3. if you require the use of a POC during taxi, takeoff, or landing, we may further restrict where you may sit for safety purposes;
         4. the POC may not obstruct a passenger’s egress to the aisle and exits of the aircraft;
         5. you may use your POC while moving about the cabin as long as the "Fasten Seat Belt" sign is not illuminated;
         6. your use of the POC must not cause interference with the electrical, navigation or communication equipment on our aircraft; and
         7. you are prohibited from the use of any humidifier and/or air purifier, or any POC satellite conserver.

1. we will not assist you in actual eating;
2. we will not assist you within the lavatory or at your seat with any elimination functions; and
3. we will not provide any medical services to you.

1. Notice. LBJ Tropical Medical Center or the State of Hawaii Department of Human Services MedQuest transport coordinator, as applicable, shall provide us with no less than 48 hours advance written notice of your need of medical oxygen inflight as an accommodation for your air travel.
2. Clearance.You have been assessed and cleared for travel in advance, or at the airport, with MedAire, a medical advisory group contracted by Hawaiian.
3. Physician Approval Letter or Medical Certificate.You provide a physician approval letter or medical certificate for oxygen service, dated and signed by a medical doctor within ten (10) days of your initial departure date that provides the required oxygen flow rate, which must be not less than 2 cubic liters per minute, nor more than 6 cubic liters per minute for adults only (see (g) below for special rules for pediatric use).
4. Charges. The non-refundable charge for supplemental oxygen is as follows (not subject to any discounts):
   1. $75.00 per bottle per passenger if administered with nasal cannula.
   2. $175.00 per bottle per passenger if administered with a mask.
5. Liability.We are not liable for the administration of oxygen, nor are we liable for any related injury caused by the administration of oxygen.
6. No Oxygen Service on Codeshare Flight.No in-flight oxygen service will be provided on Codeshare Flights (flights not operated by Hawaiian). If we do operate a Codeshare Flight on which you are traveling, you must contact us directly to make oxygen service arrangements.
7. Special Rules for Pediatric Use. Supplemental oxygen is available for pediatric use solely by the blow-by method provided that we receive a written statement from the child’s attending physician, dated within ten (10) days of the initial departure point, that the passenger accompanying the child is certified or trained in the blow-by method for oxygen use, and is responsible for the administration of the prescribed blow-by oxygen.TRAVEL WILL BE DENIED IF THERE IS NO WRITTEN STATEMENT TO THAT EFFECT AT THE TIME OF CHECK-IN.

1. GENERALLY.

   We will accept your required wheelchair, or other assistive devices free of charge for transport when you are traveling, subject to limited exceptions as noted below.  We will disassemble and reassemble your wheelchair or other assistive devices without charge as necessary to accommodate them for carriage.  Required assistive devices do not count towards any limits on checked or carry-on baggage.

2. IN-CABIN TRANSPORT OF MANUAL WHEELCHAIRS.

   We provide storage for one passenger's collapsible, manually operated wheelchair in the cabin of each jet aircraft.  This service is available on a first-come, first served basis, and has priority over carry-on baggage belonging to other customers who board at the same city, if you follow the pre-boarding procedure.  Although in-cabin stowage space for wheelchairs cannot be pre-reserved, nor are we required to accept more than one wheelchair in the cabin, we will accept additional wheelchairs in in the cabin, provided they collapse to fit in an overhead bin or under a seat and there is space available for your wheelchair at the time you board the aircraft.  

   NOTE:  On some of our aircraft, we use the seat-strapping method to stow a manual passenger wheelchair.  On those aircraft we will ensure that there is space for two manual wheelchairs provided that the stowage of the second wheelchair will not cause us to deny boarding to any passengers.

3. NON-COLLAPSIBLE MANUALLY OPERATED WHEELCHAIRS.

   Non-collapsible manually operated wheelchairs may be carried in the baggage compartment only.

4. BATTERY POWERED WHEELCHAIRS AND SCOOTERS.

   Battery powered wheelchairs and scooters may be carried in the baggage compartment only.  These items may be checked in at the main ticket counter or at the departure gate, and are subject to the following terms and conditions:

   1. Wet-cell battery operated.Wet-cell batteries must be removed and placed in an appropriate box for travel.If you do not have an appropriate box and/or packing materials, we will provide them for you.The battery terminals must be protected from exposure and from short circuit.
   2. Dry-cell and gel-cell battery operated.Dry-cell and gel-cell batteries may remain attached to the wheelchair, only if:
      1. battery cables are disconnected from the battery;
      2. battery terminals are covered to prevent contact with anything that could cause a short circuit; and
      3. batteries are securely attached to the wheelchair or scooter.

         NOTE:  Gel-cell batteries are permitted in the cabin for operation of acceptable life support equipment only.

   3. Lithium battery operated.
      1. All removable lithium batteries must be removed and carried in the passenger compartment of the aircraft.NOTE: LITHIUM BATTERIES IN EXCESS OF 300-WATT HOURS (300 WH) ARE COMPLETELY PROHIBITED.
      2. Wheelchairs or scooters with non-removable lithium batteries in excess of 100-watt hours (100 WH) are prohibited for transport.
      3. Wheelchairs or scooters with non-removable lithium batteries of 100-watt hours (100 WH) or less will be accepted only if (a) the battery cables are disconnected from the battery and (b) the battery terminals must be covered and to prevent contact with anything that could cause a short circuit.
5. PROSTHETIC DEVICES.

Prosthetic devices necessary for your use, such as crutches, canes, and braces will be accepted without charge for transport (i) with you in the cabin of the aircraft, except because of safety or space limitations, or (ii) as checked baggage.  

IMPORTANT NOTE:  This Rule 10 only applies to Service Animals and Support Animals as provided herein.  For the transport of pets, please see Rule 19: Acceptance of Dogs, Cats and Birds for Travel of this Contract of Carriage.  For cargo arrangements, please visit our cargo page at: www.hawaiianaircargo.com, or call us at 1-877-HA-CARGO (422-2746).

We accept for travel without charge, trained service animals, psychiatric service animals and emotional support animals as provided for under the Air Carrier Access Act (ACAA) and the relevant United States Department of Transportation (DOT) regulations when they are accompanying a qualified individual with a disability upon the following terms and conditions.  For the purposes of this rule, we differentiate trained service animals and psychiatric service animals from those that provide emotional support as follows:

Service Animal mean an animal individually trained to perform functions to assist the passenger who is a qualified individual with a disability and includes any psychiatric service animal specially trained to perform mitigation on behalf of a passenger.

Support Animal means an animal that provides emotional support services to its owner, but, is not trained to perform a specific task to a passenger who is a qualified individual with a disability.  A psychiatric support animal not otherwise meeting the qualifications of a Service Animal, may qualify as a Support Animal.

1. GENERAL CONDITIONS OF TRAVEL FOR SERVICE ANIMALS AND SUPPORT ANIMALS.

We know that Service Animals and Support Animals provide valuable services to our passengers.  If you are a qualified individual with a disability, we welcome your Service Animals or Support Animals for travel free of charge with you in the cabin of the aircraft.  However, for the safety and security of everyone, and to meet our operational needs, this rule sets out the conditions, restrictions and requirements of bringing your Service Animals or Support Animals on-board our aircraft.  We strongly recommend that you read and understand the provisions in this rule before traveling with any Service Animal or Support Animal so that you and your animal are best prepared for your journey.  Although we do not charge to transport your Service Animal or Support Animal, we reserve the right to charge you for any repairs and/or cleaning costs to our aircraft beyond normal wear and tear associated with the transport of your animal. 

1. Number of Service Animals and Support Animals.In no event will we accept more than three (3) Service Animals, nor more than one (1) Support animal per person
2. Restricted Animals.We will not accept as Service Animals or Support Animals any peacocks, ferrets, rodents (e.g., guinea pigs, mice, and rats), spiders, mosquitoes, reptiles (e.g., snakes and turtles) or live fish, or any other animal that we determine, in our sole discretion, would pose a health or safety risk to others.
3. No Disruptive Behavior.All Service Animals and Support Animals must remain leashed and/or be under your direct control.For the safety of everyone on-board the aircraft, we reserve the right to deny transport of any Service Animal or Support Animal in the cabin of the aircraft in our sole discretion for disruptive behavior.Disruptive behavior shall include, among other things, running freely around an aircraft, boarding area or airport, growling repeatedly at other people, biting, nipping at or jumping on people (other than on the owner passenger as trained for a health alert), or urinating or defecating in undesignated relief areas such as at the gate or in the cabin of the aircraft.An animal that engages in these types of disruptive behaviors has not been adequately trained to function in public settings.An animal that engages in disruptive behavior will not be considered a Service Animal or Support Animal, regardless of other factors.As such, the animal would need to be transported as checked baggage, and you would need to pay the appropriate pet fees as provided for in Rule 19: Acceptance of Dogs, Cats and Birds for Travel.
4. Additional Documentation on Long Flights.On any flight of 8 hours or more, we reserve the right to require that you provide documentation to us that your Service Animals and/or Support Animal (i) will not need to relieve itself on the flight or (ii) can relieve itself in a way that does not create a health or sanitation issue on the flight.
5. Restricted Seating.A qualified individual with a disability accompanied by one or more Service Animals and/or Support Animal will not be allowed to sit in (i) any exit row, (ii) any seat that obstructs an aisle or (iii) any seat that must remain unobstructed to facilitate an emergency evacuation.No Service Animal or Support Animal may occupy an empty seat, and are limited to the floor space of the passenger and any floor space of an adjacent empty seat, or the on the lap of the passenger, only.
6. Large, Heavy Animals.If any Service Animal or Support Animal is too large to fit safely on the floor space in front of you, we will try to accommodate you and your animal by relocating you to empty adjacent seats in the same class of service, provided that (i) space is available that does not otherwise obstruct emergency evacuation routes, and (ii) your relocation will not cause a delay in the flight. If there are no adequate alternatives available for you to travel with your Service Animals and/or Support Animal in the same class of service as the seat you purchased, we will try to accommodate you and your animal in the same class of service on a later flight with more room, or offer to transport your animal as checked baggage in the cargo hold of our aircraft.
7. Assumption of Responsibility.You assume full responsibility for the safety, well-being and conduct of your Service Animals and/or Support Animal, including, but not limited to, the interaction of the animal with other passengers who may encounter the animal while onboard the aircraft.You agree to indemnify us for any losses associated with your Service Animals and/or Support Animal other than for any repair and cleaning costs solely related to normal wear and tear.
8. Permits and Governmental Compliance. You are responsible for compliance with all governmental regulations, requirements and restrictions relating to your Service Animals and/or Support Animal, which includes, for example, obtaining entry permits and required health certificates of the state or territory from and/or to which the animal is being transported, and producing such documentation upon demand.Further you agree to indemnify us for any costs and expenses we may occur because of your failure to comply with this paragraph.

NOTE: PLEASE SEE RULE 19 (A)(7) FOR STATE OF HAWAII RESTRICTIONS WHICH YOU MUST COMPLY WITH FOR ANY ANIMALS ARRIVING IN HAWAII. 

1. SERVICE ANIMALS.

   Service Animals are welcome to accompany you in the cabin of our aircraft, if they meet all the general conditions in Section A of this Rule 10.  To determine whether your animal is a Service Animal, we rely on your credible verbal assurances and other evidence which may include identification cards or other written documentation, or the presence of a harnesses or tags.  In seeking credible verbal assurances, we reserve the right to ask (i) whether your animal is required because of a disability and (ii) what type of work or tasks has your animal been trained to do.

   NOTE:  If you are unable to provide credible verbal assurances or other evidence that your animal is a Service Animal, it may still qualify as an Support Animal upon meeting the general conditions in Section A, and the provisions of Section C, of this Rule 10.

   NOTE:  We do not accept any Service Animals that are in training for transport under this rule.

2. SUPPORT ANIMALS.

   Your Support Animals are welcome to accompany you in the cabin of our aircraft, if they meet all the general conditions in Section A of this Rule 10.  To be classified as a Support Animal, we require the following.

   1. Documentation.You must provide us with current documentation (i.e., no older than one year from the date of your scheduled initial flight) on the letterhead of a licensed mental health professional stating the following:
      1. That you have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders;
      2. That you need the Support Animal as an accommodation for air travel and/or for activity at your destination;
      3. That the individual providing the assessment is a licensed mental health professional, and that you are under his or her professional care; and
      4. The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.

         NOTE: You may also print and have your mental health professional fill out our Support Animal form located here.  We reserve the right to authenticate and verify the legitimacy of any documentation presented.

         NOTE: We may, in our discretion, accept a completed Support Animal form of another carrier, if it contains all the required information above.

   2. Notice.You must provide us with notice of your intent to travel with a Support Animal at least 48 hours in advance of your flight and check in not later than one hour before the check-in time for the general public.If you do not meet advance notice or check-in requirements, we may be unable to accommodate you and your Support Animal, as to make reasonable efforts to do otherwise would delay the flight.
3. SPECIALTY PURPOSE TRAINED DOGS.

   We will accept without charge for transportation dogs trained in explosives detection, drug and other searches, search and rescue, and other specific functions, provided that:

   1. Official Duty.The dog and its handler are on official duty for the Military or a government agency, and the handler’s credentials are current and verified as authentic;
   2. Accompanied by Handler.The dog is accompanied by its handler for the duration of the travel;
   3. Harnessed and Leashed.The dog is properly harnessed or leashed; and
   4. Proper Placement.The dog can be accommodated in a non-exit row at the feet of the passenger.The dog may not physically occupy a seat in the aircraft.

You and/or your baggage are subject to security screening including, but not limited to, security profiling, physical pat-downs and inspections, x-ray screening, manual bag searches, questioning, and use of electronic or other detectors or screening or security devices, in the sole discretion of the government, airport or Hawaiian, and, where applicable, with or without your presence, consent or knowledge.  Neither Hawaiian, nor its employees or agents is liable for any damage, loss, delay (including refusal to transport), confiscation of property, injury or other harm relating to or arising out of any security screening conducted by an agent of the airport, or any local, state, or federal agency, or for your failure to submit to or comply with such security screening. 

1. GENERAL RULE.

   Children ages 12 years and older are accepted for travel unaccompanied.  Children from age 5 through, and including, age 11 (ages 5-11) will be accepted for travel if accompanied by another passenger who is at least 15 years of age and is travelling in the same class of service as the child.  Children ages 5 – 11 not traveling with another passenger who is at least 15 years of age and in the same class of service as the child is referred to as an “Unaccompanied Minor” and are subject to special rules contained in this Rule 12.  Infants are also subject to special rules contained in this Rule 12.  The age of the infant or child in each case is determined at the date of the travel segment, and all fees and rules will apply accordingly. 

2. CHILDREN AGES 12 AND UP.

   Children ages 12 and up can travel alone and are subject to the terms of this Contract of Carriage.

3. CHILDREN AGES 5 – 11.

   NOTE: SEE SECTION E OF THIS RULE 12 FOR USE OF A CHILD RESTRAINT SEAT (CRS) OR BOOSTER SEAT ON AIRCRAFT

   1. Unaccompanied Minor. Children ages 5 - 11 that travel alone or in the company only of one or more other children ages 5 -11 are considered “Unaccompanied Minors.”Any child travelling as an Unaccompanied Minor must have reached his or her 5^th birthday by the date of travel and will be subjected to an additional fee.
      1. Fees.The mandatory fee noted below is payable at the time of check in.
         1. For Travel Within the State of Hawaii. In addition to the cost of the Ticket, there is a fee of $35.00 per Unaccompanied Minor from the designated point of origin to the designated destination, via the designated route of a Ticket; provided that all of the segments are operated by Hawaiian and/or ‘Ohana.The parent or guardian of the Unaccompanied Minor will also be required to complete and sign Hawaiian’s Form HA O20 – Request for Unaccompanied Minor form located here.
         2. For Travel between the Continental USA. and Hawaii.In addition to the cost of the Ticket, there is a fee of $100.00 per Unaccompanied Minor for travel between the State of Hawaii and the Continental USA.Unaccompanied Minors will only be accepted on non-stop direct flights operated by Hawaiian.The parent or guardian of the Unaccompanied Minor will also be required to complete and sign Hawaiian’s Form HA O20 – Request for Unaccompanied Minor form located here.

            NOTE: We will accept up to two (2) Unaccompanied Minors belonging to the same Immediate Family for a single fee provided that the drop-off and pick-up information and contact details are identical. 

      2. Documentation.The parent or responsible adult for the Unaccompanied Minor(s) must complete our required paperwork and documentation, furnish a valid and unexpired government-issued photo identification acceptable to us, and provide us with the name, phone number and address of (i) the parent or responsible adult who will be meeting the Unaccompanied Minor at his/her destination and (ii) where possible, an alternate responsible adult authorized to pick up the Unaccompanied Minor at his/her destination.
      3. Prior to Flight.A parent or responsible adult must escort the Unaccompanied Minor to the gate for his/her departing flight and remain at the gate until the flight has departed.We will provide a gate pass to the parent or responsible adult to accompany the Unaccompanied Minor to the gate of departure.

          

         1. Pick-up at Destination.  A parent or responsible adult must be present and available at the destination to receive the Unaccompanied Minor at the baggage claim or other designated area immediately upon arrival.  If requested, we will provide a gate pass to the parent or responsible adult to meet the Unaccompanied Minor at the arrival gate. The receiving parent or responsible adult must be one of the contact people listed on the Unaccompanied Minor form submitted at the time of departure.  We will not release any Unaccompanied Minor to a person not named on the form.

          

      4. Restrictions and Exceptions.
         1. We may refuse to accept an Unaccompanied Minor for Travel or change the Unaccompanied Minor’s flight schedule, including departure date in our sole discretion, when we believe there is any reasonable possibility that the flight upon which the Unaccompanied Minor holds a reservation could be diverted to another airport.
         2. We may refuse to accept an Unaccompanied Minor for Travel or change the Unaccompanied Minor’s flight schedule, including departure date, in our sole discretion if a flight is delayed and we believe that there is a reasonable possibility that the Unaccompanied Minor will not be able to make any connecting flight.
         3. Unaccompanied minors will not be accepted for travel on any Hawaiian flight departing between the hours of 9:00 p.m. and 5:00 a.m., unless travel is on a flight operating out of Honolulu, Hawaii, and is the only flight to the Unaccompanied Minor’s destination for the day.
         4. Where any travel involves a connecting flight, Unaccompanied Minors will not be accepted for travel on any flight that results in the Unaccompanied Minor catching the last connecting flight of the day to his/her final destination.
         5. We will not accept Unaccompanied Minors where the connection time between flights is greater than two (2) hours or less than one (1) hour, except when there are no scheduled arrivals or departures that would allow for a connecting time within those parameters and we, in our sole discretion, determine to make an exception upon considering all the relevant information available to us.
         6. We will not accept Unaccompanied Minors when any connecting flight would require an overnight stay.
         7. We will not accept Unaccompanied Minors who are connecting to or connecting from any flight operated by any other air carrier other than ‘Ohana by Hawaiian.
         8. We will not accept Unaccompanied Minors on any flight we operate that is ticketed by another carrier with a flight number other than that of Hawaiian’s.
         9. Unaccompanied Minors may be ticketed in coach or first-class only upon payment of the appropriate fare in addition to the Unaccompanied Minor fees.No Unaccompanied Minors will be accepted for travel in extra-comfort.
      5. Other.
         1. If we are unable to locate the person responsible for receiving the Unaccompanied Minor at the destination, you agree that we may contact the local police for assistance or to take custody of the child.
         2. You agree to reimburse us for any costs and expenses we incur that result from the receiving parent or adult not being present at the baggage claim or other designated area immediately upon arrival of the Unaccompanied Minor at the destination airport.
   2. Accompanied Minor.Children 11 years of age or younger are accepted for transportation between the Continental USA and the State of Hawaii or for travel wholly within the State of Hawaii on flights operated by Hawaiian only, when accompanied on the same flight(s) and in the same compartment by a passenger at least 15 years of age.
   3. Booster Seat.You may use a booster seat on the aircraft for your child only upon the following conditions:
      1. During Flight Only.You may use a booster seat for your child during the flight only between (i) the time when the airplane has reached its cruising altitude and the flight attendants have first announced your ability to move around the cabin and (ii) the time the flight attendants have announced that the aircraft is preparing for landing and that the seatbacks and tray tables must be in the upright and locked position.
      2. Adjacent Seat Available.The seat next to you must be available and/or ticketed for the infant/child; and
      3. Properly Secured.The booster seat can be and is properly secured by the aircraft seat belt and the infant/child can be and is properly secured in the booster seat.
      4. Stowage Space Available.The booster seat can be and is stowed beneath the seat or in an approved overhead compartment for all surface movement, during takeoff and landing, and at any time that it may not be used pursuant to Rule 12(E)(2)(a) above.
4. INFANTS (LESS THAN 2 YEARS OLD) AND CHILDREN AGES 2 -4.

   NOTE: SEE SECTION E OF THIS RULE 12 FOR USE OF A CHILD RESTRAINT SEAT (CRS) OR BOOSTER SEAT ON AIRCRAFT

   1. Infants (Children Less than 2 years old).Children under the age of 2 are considered Infants.No infant under seven (7) days of age will be accepted for transportation without a signed physician’s letter stating that the infant is approved for travel.Infants may be carried on the lap of an adult (lap child) for no additional fee, provided that only one infant is permitted as a lap infant per adult.You may purchase a seat for an infant at the then applicable adult fare.If a seat is purchased for an infant, we recommend that the infant is placed in an approved infant safety seat during travel.
   2. Children 2-4.Each child ages 2 – 4 must ticketed at the then applicable adult fare, be accommodated individually in his/her own seat, and be accompanied by a ticketed adult passenger
   3. CARES Harness. The FAA-approved CARES Child Aviation Restraint System harness is designed specifically for aviation use for children age 1 and older who weigh between 22 and 44 pounds.You may use a CARES harness for your child in the passenger compartment of our aircraft only when a seat adjacent to you is available and/or ticketed for the infant or child and the CARES harness is properly secured to the aircraft seat.
5. USE OF CHILD RESTRAINT SEAT (CRS) OR BOOSTER SEAT ON AIRCRAFT.

   NOTE:  A CRS stowed beneath a seat or in an approved overhead compartment, or a booster seat, counts toward your carry-on baggage allotment, one (1) carry-on baggage piece and one personal item.  For more information, please see Rule 17(D)(1) - (2).

   1. Child Restraint Seat (CRS).You may use a CRS on the aircraft for your infant/child only upon the following conditions:
      1. Hard-backed and Government Approved.The CRS must be a hard-backed child safety seat that is approved by the Federal Aviation Administration or other government agency for use in an aircraft;
      2. Adjacent Purchased Seat Available.You must have purchased and/or ticketed a seat adjacent to you for the infant/child, which may not be in an exit row; and
      3. Properly Secured.The CRS can be and is properly secured by the aircraft seat belt and the infant/child can be and is properly secured in the CRS.

         NOTE: We reserve the right to make changes to your seat assignments in our sole discretion to accompany a CRS.

We may refuse you transport, have the right remove you from any aircraft at any point for the following reasons:

1. BREACH OF OUR CONTRACT OF CARRIAGE.

   We may refuse you transport and have the right remove you from any aircraft for any failure to comply with the Rules of our Contract of Carriage.

2. TO COMPLY WTH GOVERNMENT REQUEST OR REGULATIONS.

   We may refuse you transport and have the right remove you from any aircraft whenever necessary or advisable to comply with any governmental regulation, or governmental request for emergency transportation relating to the United States Department of Defense or other governmental entity.

3. FOR FORCE MAJEURE EVENTS AND OTHER UNFORESEEABLE CONDITIONS.

   We may refuse you transport and have the right remove you from any aircraft whenever necessary or advisable due to weather or other conditions beyond our control.  These may include, for example, acts of God, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported.

4. REFUSAL TO ALLOW A SEARCH OF YOURSELF OR YOUR PROPERTY.

   We may refuse you transport and have the right remove you from any aircraft if you refuse to allow any electronic screening or surveillance or other search of yourself or your property.

5. LACK OF, OR REFUSAL TO PROVIDE, PROOF OF IDENTITY.

   We may refuse you transport and have the right remove you from any aircraft if you refuse our request to provide, or are unable to provide, personal identification that is satisfactory to us.  We may also refuse to transport you if your proof of identification does not match the name on the Ticket.  We have the right to require identification of persons purchasing Tickets and/or presenting Tickets to board an aircraft.

6. FOR THE SAFETY AND COMFORT OF PASSENGERS AND CREW.

   We may refuse you transport and have the right remove you from any aircraft if:

   1. Your conduct is disorderly, abusive or violent;
   2. You are unable or unwilling to sit in your seat with the seatbelt fastened;
   3. You appear to be intoxicated or under the influence of drugs;
   4. You have any outstanding warrants for your arrest or you have a criminal history of violence, abuse or abusive behaviors;
   5. You:
      1. are incapable of completing a flight safely, without requiring extraordinary medical assistance during the flight;
      2. appear to have symptoms of or have a communicable disease or condition that could pose a direct threat to the health or safety of others on the aircraft; or
      3. refuse a screening for such communicable disease or condition.

         NOTE:  If you have symptoms of or have a communicable disease or condition that could pose a direct threat to the health or safety of others on the aircraft, we will require a medical certificate signed by your physician and dated within ten (10) days of your scheduled departure date stating that the disease or infection would not, under present conditions, be communicable to other persons during your flight.

   6. You fail to follow the instruction of our flight crew with respect to the manner or timing of use of carry-on baggage in the cabin of the aircraft.Some common prohibitions include:
      1. Cell phone use during the flight.
      2. Computer, laptop or tablet use during takeoff, turbulence and landing.
      3. Personal air purifiers and powered air filtration systems used or charged onboard.
      4. Portable humidifiers used or charged onboard.
      5. Electronic smoking devices used or charged onboard.
      6. Respiratory assistive devices plugged into onboard power sources.
      7. Any travel accessories which attach to aircraft seats, are inserted between the seats, or otherwise block access to seat rows or aisles.For example, this includes inflatable cubes, “bed boxes,” “leg hammocks,” and restrictive seat recline devices.
   7. You are mentally incapacitated.However, we will accept an escorted mentally incapacitated passenger (“Escorted Passenger”) under the following conditions:
      1. We receive written assurance from an acceptable medical authority that the Escorted Passenger can be transported safely;
      2. There will only be one Escorted Passenger on a flight;
      3. The flight is operated by Hawaiian or ‘Ohana by Hawaiian;
      4. The escort provides credible verbal assurances that:
         1. The Escorted Passenger will be accompanied at all times;
         2. The escort has physical control over the Escorted Passenger
         3. The Escorted Passenger does not possess or have access to any items that could be used as deadly or dangerous weapons; and
         4. The escort has adequate restraining devices if needed.
      5. You agree to comply with the following procedures and restrictions in the transport of the Escorted Passenger:
         1. The Escorted Passenger will be boarded first and deplaned last and will be seated in the rear-most available seats.The escort must be seated between the Escorted Passenger and the aisle.Escorted Passengers may not be seated in a window exit row, nor in the row before or after the window-exit row, and may not be seated in a row opposite a door exit.
         2. The Escorted Passenger must remain in the control of the escort and the escort must ensure that the Escorted Passenger is not carrying any matches.
         3. We will not provide any food, beverage, or utensils to the Escorted Passenger without the express authorization of the escort.We will not provide or serve, nor shall the escort or Escorted Passenger drink, any alcoholic beverages while on board the aircraft.
   8. You have a foul or offensive body odor not attributable to a disability or illness.
   9. You wear, or possess on or about you, any concealed or unconcealed deadly or dangerous weapons, provided however that we will carry law enforcement personnel who meet the qualification and conditions who meet the qualifications and conditions established in 49 C.F.R. §1544.219.
   10. You are manacled or in the custody of law enforcement personnel
   11. You are an Escorted Passenger and have resisted your escort in the past, or are believed to be capable of resisting your escort.
   12. You have misrepresented a medical or other condition currently or in the past, which would make you unacceptable for passage.
   13. You are pregnant or have very recently given birth and do not meet the following requirements:
       1. For travel wholly within the State of Hawaii.You must not be within seven (7) days of your projected due date or within seven (7) days following your delivery date, unless you provide a medical certificate from your obstetrician dated not more than three (3) days prior to your travel date stating that you are fit for travel.
       2. For travel between the State of Hawaii and the Continental USA.You must not be in your ninth month of pregnancy unless (a) you are examined by your obstetrician within 48 hours of your departure date and (b) your obstetrician provides written certification that you are medically fit to travel.A current medical certificate is also required if your scheduled travel date is within seven (7) days after your delivery date.

          NOTE: IN ALL CASES, WE RESERVE THE RIGHT TO CONSULT WITH OUR MEDICAL ADVISOR AND DENY YOU TRAVEL UNLESS THEY PROVIDE A ‘FITNESS TO TRAVEL’ OPINION. 

   14. You do not meet Hawaiian’s standards for dress and attire as follows:
       1. Clothing must cover the upper part of the torso.Tank tops, tube tops and halter tops are allowed.
       2. Clothing must cover the lower part of the torso.Shorts are allowed.Speedos and bikini bottoms are not allowed.
       3. Footwear is required for safety reasons unless you are unable to do so because of a disability or physical condition that prevents you from wearing footwear.
       4. Clothing must not be lewd, obscene or patently offensive to others.

          NOTE: IF YOU ARE REFUSED TRAVEL OR REMOVED FROM ANY OF OUR AIRCRAFT FOR REASONS SET FORTH IN SECTION (A), (D), (E) OR (F) OF THIS RULE 13, WE MAY, IN OUR DISCRETION BAN YOU FROM ANY FUTURE TRAVEL ON OUR AIRLINES.

7. LIABILITY.

We are not liable for refusing to transport you or for removing you from any aircraft for any of the reasons provided in this Rule 13.  However, we will refund you in accordance with Rule 24: Refunds in such cases upon your request.

You are prohibited from smoking (including the use of electronic simulated smoking materials and smokeless cigarettes) on any flights operated by Hawaiian.  

Federal law also prohibits smoking in any airplane lavatory and tampering with, disabling, or destroying any smoke detector installed in any airplane lavatory.  Federal law provides for a penalty of up to $2,000 for tampering with the smoke detector installed in any aircraft lavatory.  You are also subject to FAA enforcement action and substantial monetary penalties for violation of this law and the related regulations.

By your purchasing a Ticket or accepting transportation on Hawaiian, you agree to comply with our no-smoking policy and applicable federal law.  We reserve the right to seek reimbursement, and you agree to reimburse us, for any loss, damage or expense we may incur because of your failure to abide by this Rule 14.  

We have entered into codeshare arrangements with certain other air carriers (our “Codeshare Partners”) that allow us to offer you air transportation services on flights operated by these Codeshare Partners.  You can identify a flight operated by one of our Codeshare Partners by its flight number.  A flight operated by a Codeshare Partner will have a flight number that includes our two-letter airline designator code, “HA” followed by a 4 -digit flight number (a “Codeshare Flight”).  We also identify each Codeshare Flight on our website during the booking process.

If you purchase a Ticket on a Codeshare Flight (any Ticket for a flight with designator code “HA” followed by a 4-digit flight number on passenger’s itinerary), you are subject to our Contract of Carriage with respect to ticketing and most general matters, regardless of the airline that operates the flight. 

Each Codeshare Partner promulgates rules that apply to the operation of its own flights, and some of those rules may differ from our rules.  For example, a Codeshare Partner may have rules governing check-in requirements, carriage of animals, baggage, baggage liability, carriage of musical instruments, smoking, unaccompanied minors and/or denied boarding compensation that differ from our rules for flights that we operate.  Those terms and conditions, which are found in the Codeshare Partner’s contract of carriage for that partners Codeshare Flights, are incorporated into our Contract of Carriage by reference.  Thus, a Codeshare Partner’s contract of carriage applies to flight services and operations on Codeshare Flight, and its rules supersede our rules that would otherwise be applicable.  If you are traveling on a Codeshare Flight, you should review the applicable conditions of carriage to ensure your familiarity and compliance with all its rules and terms.

We also enter codeshare relationships where other airlines place their codes on some flights that we operate.  If you have purchased a Ticket on a flight operated by us but your Ticket includes another airline’s designator code in the flight number, your condition of carriage is with that airline, not us.

NOTE: For Codeshare Flights, please see Rule 15 Codeshare Flights. 

In some cases, we may issue a Ticket, check baggage, or make other arrangements for transportation over the lines of another air carrier, which are not Codeshare Flights.  We refer to these situations as interline arrangements performed by interline carriers.  For interline arrangements, we act only as an agent for that other carrier, and we do not assume any responsibility for the acts or omissions of the other carrier.  This includes, for example, any acts or omissions relating to flight status information, any travel delays and any other situations that arise from their flight operations.

Transportation on any interline carrier is governed by that carrier’s contract or conditions of carriage. WE SHALL NOT BE LIABLE FOR ANY DEATH OR INJURY TO ANY PASSENGER THAT OCCURS ON A FLIGHT THAT WE DO NOT OPERATE.  If we operate any flight as part of another carrier’s interline arrangement, then your transportation is governed by our Contract of Carriage, except in the following areas where the other carrier’s rules may apply:

1. Baggage acceptance, policies and fees including, but not limited to, size, weight and quantity as well as acceptance of certain items, including musical instruments;
2. Carriage of Unaccompanied Minors and/or young adults;
3. Carriage of pets in the cabin of the aircraft;
4. Policies for carriage of pregnant passengers; and
5. Changes, cancellations and refunds.

For example, the United States Department of Transportation requires that baggage service charges for your entire itinerary are determined by the marketing carrier for the first segment of your itinerary.  That carrier is the airline whose flight number is assigned to the first segment of your itinerary.  If we are not the carrier, then different charges may apply.  Baggage service charges are those in effect on the date of ticketing.

For more information, please see the contract or conditions of carriage of any interline carrier.

1. GENERAL RULE.

   You are limited to one (1) carry-on bag and one (1) personal item on any flights that we operate, except as stated otherwise in this Rule 17.

   1. Carry-on bag. Your allotted carry-on bag must fit safely under the seat in front of you or in an approved overhead compartment and is subject to the following additional conditions.
      1. Limited to 45 linear inches (9”x14”x22”); and
      2. Limited to 25 pounds

         NOTE: We reserves the right to stow any carry-on baggage in the cargo compartment of the aircraft when necessary in our sole discretion based on aircraft type, size of storage units, and storage availability.

   2. Personal Item: Your allotted personal item must be small enough to fit safely under the seat in front of you.Personal items are generally such things as a purse, briefcase, laptop computer, small backpack, or similar piece.In each case, it must fit safely under the seat in front of you.
   3. Stroller Only.If you are not traveling with a child using the stroller, we will allow you to carry a stroller onboard the aircraft in lieu of a one of your carry-on items, if there is room on the aircraft for the stroller to be stowed safely beneath the seat in front of you or in and overhead compartment.

      If your stroller cannot be accommodated on the cabin of our aircraft, we will accept it for travel in the baggage compartment as a gate checked item to your final destination, where you may retrieve it at the baggage claim area. 

2. EXCEPTIONS.
   1. Musical instrument.One musical instrument may be taken onboard as your allotted one carry-on bag, regardless of its size, if (i) it can be safely stowed in an approved carry-on stowage location and (ii) space is available upon boarding the aircraft.
   2. Assistive Devices.Any assistive device carried onboard the aircraft for use by that qualified individual with a disability shall not be subject to the size or quantity limitation provided above if (i) it can be safely stowed in an approved carry-on stowage location and (ii) space is available upon boarding the aircraft.
   3. Ancillary Items. We will allow you to carry onboard the following ancillary items in addition to your allotted carry-on baggage, subject to any safety restrictions and space availability:
      1. a handbag or pocketbook;
      2. an overcoat, jacket or wrap;
      3. a small foot rug;
      4. an umbrella or walking stick;
      5. a camera and/or a pair of binoculars;
      6. a reasonable amount of reading matter for the flight; and
      7. food (includes baby food) for consumption on the flight.
3. CHILD RESTRAINT SEATS (CRS) AND BOOSTER SEATS.
   1. Replaces Carry-on Allotment.A CRS or Booster seat may be taken onboard the aircraft and shall count against your allotted carry-on bag and is subject to any space and storage limitations of the aircraft, unless, in the case of a CRS only, it is used on the flight for your infant/child in accordance with Rule 12(E)(1)(a)-(c).
   2. Use on Aircraft.See Rule 12(E) for restrictions on the use of Child Restraint Seats or Booster Seats on our aircraft.
4. STROLLERS.
   1. Traveling with Child Using Stroller.We will allow you to carry a stroller onboard the aircraft without counting against your carry-on baggage allowance if:
      1. You are traveling with a child using the stroller; and
      2. There is room on the aircraft for the stroller to be stowed safely beneath the seat in front of you or in and overhead compartment.

         If your stroller cannot be accommodated on the cabin of our aircraft, we will accept it for travel in the baggage compartment as a gate checked item.  Upon arrival, we will return your stroller to you at the arrival gate.

5. WAGONS, CARTS AND SIMILAR ITEMS.

   Wagons, carts and other similar items presented at the gate will not be accepted for travel in the cabin of our aircraft.  These items may be checked to your final destination upon the payment of any applicable baggage fees and retrieved at the baggage claim area.  See Rule 18: Checked Baggage. 

6. DRY ICE AS CARRY-ON BAGGAGE.(NOTE: See Rule 18: Baggage for carrying dry ice as checked baggage).You may carry up to 2.5 kg. (5.5 pounds) of dry ice in your carry-on baggage when used to refrigerate perishables subject to the following conditions:
   1. You identify the package to one of our representatives upon your initial check-in;
   2. You clearly mark or label the package “Dry Ice” or “Carbon Dioxide Solid” and include the weight of the dry ice; and
   3. The package the dry is contained in allows for the release of gas pressure during transport.
7. OTHER SPECIAL ITEMS.

   There may be an occasion where you would like to carry onboard an item that would otherwise be acceptable for travel, except for it being too fragile or bulky to be placed in an overhead bin or under the seat in front of you.  In that case we may allow you to carry the item onboard and secure it next to you upon the following terms and conditions:

   1. Bulkhead Seats Must be Available. For safety reasons, any special item must be carried in a bulkhead seat.Thus, there must be two adjoining bulkhead seats available – one for you and one for your special item.
   2. Seat Purchase Required. You must pay for the extra seat.We will charge you 100% of the then applicable adult fare. As a result, you will be entitled to same amenities for that additional purchased seat you are with respect to your own seat.This includes any meals, mileage credit, and baggage allowance applicable to the fare and itinerary.
   3. Properly Secured. You must be able to properly secure your item in the aircraft seat next to you.

      NOTE: We are not liable for any damages to any special items.

8. RESTRICTED ITEMS.

   See Rule 18: Checked Baggage, Section (F) for a list of restricted items that apply to both carry-on and checked baggage.

9. FIREARMS AND LAW ENFORCEMENT OFFICERS OR DIPLOMATIC COURIERS.

We may allow certain authorized persons performing a duty onboard the aircraft, e.g., a law enforcement officer or diplomatic courier, to be permitted to retain custody of his/her firearm or taser device, and any ammunition upon duly identifying himself/herself to one of our agents at the time of check-in.

You may check baggage for carriage in the cargo compartment of the aircraft, subject to the provisions of this Rule 18. 

NOTE: SEE RULE 18(F) FOR RESTRICTED ITEMS.

NOTE: A PORTION OF TRAVEL FOR SOME ITINERARIES THAT WE MARKET MAY BE OPERATED BY EMPIRE AIRLINES DBA ‘OHANA BY HAWAIIAN. ALL OF THE PROVISIONS OF THIS RULE 18 APPLY TO FLIGHTS OPERATED BY ‘OHANA, EXCEPT AS STATED HEREIN. 

1. GENERAL CONDITIONS OF OUR ACCEPTANCE.

   We will accept baggage subject to the following conditions:

   1. Valid Ticket. You must present a valid Ticket for transportation on Hawaiian, or on Hawaiian and one or more other carriers with which Hawaiian has an interline transportation agreement.
   2. Same Flight. We have the right to refuse to transport baggage on any flight other than the one to which you are on.
   3. Name and Phone Number Required.Your name and contact phone number must appear on each piece of checked baggage.If you do not have an identification label, we will we will provide one to you free of charge.
   4. Size and Weight Limits.Except as otherwise provided in this rule, checked baggage may not exceed an Outside Linear Dimension of 62 inches or a maximum weight of 50 pounds. We may in our discretion accept larger or heavier baggage, but may require the payment of additional overweight or oversize baggage fee, as set forth below.
   5. Inspection.All baggage is subject to inspection by Hawaiian and/or authorized government agencies with or without the passenger’s consent or knowledge. We may refuse to transport on any flight or may remove at any point baggage that you refuse to submit for inspection.
   6. Suitable for Transportation.We will not accept for transport as baggage any item that, in our sole judgment:
      1. Is prohibited by any law, regulation or government directive;
      2. Cannot be carried safely in the baggage compartment of the aircraft;
      3. Because of its nature, contents or characteristics (e.g. sharp objects, paints, corrosives or other hazardous materials), might cause injury or damage, or pose a safety risk, to Hawaiian, its passengers, any aircraft or other equipment, or baggage; or
      4. Is not suitable or adequately packaged to withstand ordinary handling, unless the passenger executes a release form.
   7. Valid Destination.Baggage will not be checked: 
      1. To a point that is not on the passenger's routing. 
      2. Beyond the passenger's next point of stopover or, if there is no stopover, beyond the final destination designated on the Ticket. 
      3. Beyond a point at which the passenger wants to reclaim the baggage or any portion thereof. 
      4. Beyond the point to which all applicable charges have been paid. 
      5. Beyond a point at which the passenger is to transfer to a connecting flight, if that flight is scheduled to depart from an airport different from the one at which the passenger is scheduled to arrive. 
2. BAGGAGE FEES.

   Unless otherwise provided in this Contract of Carriage, baggage in excess of the free carry-on baggage allowance set forth (i) in Rule 18 or (ii) any Hawaiian sponsored baggage program, will be accepted for transportation (subject to the provisions of this Rule 18) only upon payment of the applicable baggage fees.  Baggage fees are assessed to the destination to which the baggage is checked. If any checked baggage falls into more than one charge category, then each separate fee Is charged for each category (e.g. if a piece of checked baggage Is overweight, then both the fee for standard baggage and the additional fees for overweight baggage will both apply).  We will not charge any baggage fees for your wheelchair, mobility aids, or assistive devices in accordance with and subject to 14 CFR 382.

   1. Fees for Standard Baggage.The following fees will be charged for checked baggage up to 50 pounds and not otherwise provided for separately below.
      1. For travel between points within the State of Hawaii:

         Checked Bag

         Per Piece Charge (Each way)

         First

         $25.00

         Second

         $35.00

         Third or any additional

         $50.00

          

      2. For all USA domestic travel that is not wholly within the State of Hawaii:

         Checked Bag

         Per Piece Charge (Each way)

         First

         $25.00

         Second

         $35.00

         Third or any additional

         $100.00

          

   2. Additional Fees for Overweight Baggage.The following per piece overweight baggage fees are in addition to any applicable standard baggage and oversized baggage fees.
      1. Baggage weight is 51-70 pounds:
         1. Between points within the State of Hawaii, the additional overweight baggage fee is $35.00 per overweight piece.
         2. For all USA domestic travel that is not wholly within the State of Hawaii the additional overweight baggage fee is $50.00 per overweight piece.
      2. Baggage weight is 71-100 pounds:
         1. Between points within the State of Hawaii, the additional overweight baggage fee is $70.00 per overweight piece.
         2. For all USA domestic travel that is not wholly within the State of Hawaii the additional overweight baggage fee is $200.00 per overweight piece.
         3. Baggage in excess of 100 pounds is not be accepted, except as noted specifically elsewhere in this Rule 18.
      3. Exception for Active Duty Military Personnel
         1. We will waive any additional fees for overweight baggage for any duffel bag, sea bag or B-4 bag that weighs not more than 100 pounds if you are in uniform and traveling on active duty.

             

   3. Additional Fees for Oversize Baggage. The following per piece oversize baggage fees are in addition to any applicable standard baggage and overweight baggage fees.
      1. Dimension Limitations and Fees
         1. Baggage with an Outside Linear Dimension greater than 62 inches, but not exceeding an Outside Linear Dimension of 80 inches:
            1. Between points within the State of Hawaii, the additional oversize baggage fee is $35.00 per oversized piece.
            2. For all USA domestic travel that is not wholly within the State of Hawaii, the additional oversize baggage fee is $100.00 for each oversized piece.
         2. Baggage in excess of the stated dimensions above will not be accepted, except as expressly noted elsewhere in this Rule 18.
      2. Exception for Active Duty Military Personnel
         1. We will waive any additional fees for overweight baggage for any duffel bag, sea bag or B-4 bag that weighs not more than 100 pounds if you are in military uniform and traveling on active duty with the military.

            NOTE: In all cases, no items of baggage with (i) an Outside Linear Dimension of greater 72 inches or (ii) a width of greater than 30 inches will be accepted for transportation as baggage on flights operated by ‘Ohana.

3. DELIVERY AND RECEIPT OF BAGGAGE.
   1. Delivery.We will deliver your bag to the baggage claim area at the airport indicated on the Baggage Check Tag.
   2. Receipt. Receipt of baggage by a holder of the Baggage Check Tag without written complaint at the time of delivery is presumptive evidence that the baggage and its contents have been delivered to you in good condition and in accordance with this Contract of Carriage. 
4. FIREARMS, SPORTING EQUIPMENT, DRY ICE AND OTHER SPECIAL ITEMS. (In alphabetical order).All the above provisions remain applicable to any firearms, sporting equipment, dry ice and other special items unless stated expressly.We will accept the items listed below upon the additional terms and conditions provided.Rule 18(E) below is also applicable to any fragile, perishable, or other special item accordingly.
   1. Ammunition.You must declare all ammunition in advance of travel.Regulations at your origin of travel, any intermediate destination(s) and your final destination may also apply and may impose further requirements or restrictions on your transport of any ammunition.If the transport of ammunition is not in compliance with or is prohibited by regulations, it may be denied acceptance or confiscated and you may also be subject to criminal and/or civil liability.You agree to indemnify Hawaiian for any costs and expenses Hawaiian incurs because of your non-compliance with this Rule 18 or any applicable laws and/or regulations relating to your transport of Ammunition.All ammunition, except as carried by authorized persons in accordance with Rule 17(I), must be checked-in as baggage and transported in the baggage compartment of the aircraft.
      1. Conditions of acceptance
         1. A maximum of 11 pounds of ammunition per passenger.No more than one passenger’s ammunition may be contained in a single bag.
         2. Ammunition must be packed manufacturer’s original package, or securely packed in fiber, wood or metal containers suitable for travel.Furthermore, the ammunition inside the container must be protected against shock and secured against movement.
         3. Ammunition must be packed separate and apart from any firearm unless the firearm’s case has a designated storage space for ammunition that secures it and protects it from shock and movement.
      2. Prohibitions
         1. Loose or “bulk” packaging of ammunition in bags, boxes or containers is prohibited.
         2. Ammunition with explosive or incendiary projectiles is prohibited.

            NOTE: ADVANCE ARRANGEMENTS MUST BE MADE FOR ANY MILITARY UNIT MOVEMENT INVOLVOING THE TRANSPORT OF AMMUNITION.

   2. Animals (Live).See Rule 19: Acceptance of Dogs, Cats, and Birds for Travel.
   3. Archery Equipment. Archery equipment will be accepted as checked baggage in accordance with the above baggage rules.
   4. Baseball Equipment.When packaged together, baseball equipment will be accepted in accordance with the above baggage rules in lieu of one checked bag.
   5. Bicycles.We will accept non-motorized touring or racing bicycles with single seats and bicycles with tandem seats upon the following terms and conditions.
      1. Conditions of Acceptance.The following conditions of acceptance apply to bicycles.
         1. Total weight must not exceed 100 pounds.
         2. Handlebars must be turned sideways and protruding pedals removed unless enclosed in plastic foam other protective materials.
         3. Bicycle and any bicycle accessories must be enclosed in a sealed box or hard-sided case and, when such box or case has an Outside Linear Dimension exceeding 62 inches, is referred to as a “Bicycle Baggage”.
         4. Passenger must sign a waiver of liability upon airport check-in, acknowledging that we are not responsible for damage or loss to inadequately/unsuitably packed, uncrated or unprotected bicycles and parts.
         5. Acceptance of your Bicycle Baggage is subject to space availability and is further conditioned on aircraft size and load conditions.
         6. We are not responsible for the ground delivery of your Bicycle Baggage not accommodated on the flight on which it was accepted as checked baggage.
         7. The Outside Linear Dimension (L x W x H) of your Bicycle Baggage must not exceed 115 inches.Further, the length of your Bicycle Baggage must not exceed 72 inches for flights operated by ‘Ohana.
         8. If your Bicycle Baggage weighs more than 70 pounds and does not exceed 100 pounds, you will be charged additional fees as follows:
            1. Between points within the State of Hawaii: $120.00.
            2. Between any other points within the USA not wholly within Hawaii: $250.00.

                

      2. Bicycle Baggage Charges.You will incur a baggage charge on your Bicycle Baggage, which charge is in lieu of any standard baggage charge as follows:
         1. For ticketed travel between points within the State of Hawaii: $35.00.
         2. For ticketed travel between the State of Hawaii and any point not within the State of Hawaii: $100.00.

            NOTE: Any sealed box or hard-sided case containing a bicycle and/or bicycle parts that has an Outside Linear Dimension less than 62 inches is subject only to the standard baggage fees and any standard overweight fees.

      3. Bicycle Baggage Charges– Excess Weight (NOTE: These charges are in lieu of any overweight charges stated elsewhere in this Contract of Carriage).
         1. If your Bicycle Baggage weighs in excess of 50 pounds and does not exceed 70 pounds, you will be charged additional fees as follows:
            1. Between points within the State of Hawaii: $60.00.
            2. Between any other points within the USA not wholly within Hawaii: $100.00.

                

      4. Fees.You will incur the following baggage charges on each Board Item in lieu of baggage allowance fees set forth in Rule 18(B) above:
         1. Between points within the State of Hawaii: $70.00 per Board Item.
         2. Between any other points within the USA not wholly within Hawaii: $50.00 per Board Item.
      5. Fees.You will incur the following additional baggage charges on each Windsurfing Item in addition to any baggage allowance fees set forth in Rule 18(B) above:
         1. Between points within the State of Hawaii: $35.00 per Windsurfing Item.
         2. Between any other points within the USA not wholly within Hawaii: $100.00 per Windsurfing Item.

             

   6. Boogie Boards and Skim Boards.Boogie boards and skim will be accepted as checked baggage in accordance with the above baggage rules.
   7. Bowling Equipment.Bowling equipment will be accepted as checked baggage in accordance with the above baggage rules.

       

   8. Canoe Paddles.Canoe paddles will be accepted as checked baggage in accordance with the above baggage rules.
   9. Child Restraint Seat, Booster Seats, and Strollers.Child restraint seats, booster seats, and strollers will be accepted as checked baggage in accordance with the above baggage rules.However, for each child traveling with you that uses a child restraint seat, booster seat, or stroller, we will allow you to check in one such item free of charge.
   10. Dry Ice as Checked Baggage.(NOTE: See Rule 17: Carry-On Baggage for carrying dry ice as carry-on baggage).You may carry up to 5.5 pounds of dry ice in checked baggage when used to refrigerate perishables subject to the following conditions:
       1. You must identify the package to one of our representatives upon your initial check-in;
       2. You clearly mark or label the package “Dry Ice” or “Carbon Dioxide Solid” and include the weight of the dry ice; and
       3. The package the dry ice is contained in allows for the release of gas pressure during transport.
   11. Firearms.You must declare all firearms in advance of travel.Each will count as one bag subject to the baggage allowance and fees set forth in Rule 18(B) above.Regulations at your origin of travel, any intermediate destination(s) and your final destination may also apply and may impose further requirements or restrictions on your transport of any firearm.If your firearm is not in compliance with or is prohibited by regulations, it may be denied acceptance or confiscated and you may also be subject to criminal and/or civil liability.You agree to indemnify Hawaiian for any costs and expenses Hawaiian incurs because of your non-compliance with this Section 11 of Rule 18 or any applicable laws and/or regulations relating to the transport of your firearm.All Firearms, except as carried by authorized persons in accordance with Rule 17(I), must be checked-in as baggage and transported in the baggage compartment of the aircraft.
       1. Conditions of acceptance.

           

          1. Firearms must be unloaded and packed in either: (i) a manufacturer's crush-proof type container manufactured specifically for the Firearm or (ii) a hard case manufactured specifically for the Firearm.
          2. The container must be locked with a key or lock combination which should remain in the possession of the passenger to prevent unauthorized access to the Firearm.

             NOTE: ADVANCE ARRANGEMENTS MUST BE MADE FOR ANY MILITARY UNIT MOVEMENT INVOLVOING THE TRANSPORT OF FIREARMS.

   12. Fishing Equipment.Fishing Equipment will be accepted as checked baggage in accordance with the above baggage rules.
   13. Football Equipment.Football Equipment will be accepted as checked baggage in accordance with the above baggage rules.
   14. Golfing Equipment.When packaged together, one Golf Item will count as one bag subject to the baggage fees set forth in Rule 18(B) above.For purposes of this Section 14, one Golf Item may include up to one (1) golf bag containing not more than fourteen (14) golf clubs, twelve (12) golf balls, and one (1) pair of golf shoes only.

       NOTE: Any separately packaged items and each additional piece of equipment or other item included with your Golf Item will be treated as a separate item and will be subject to any applicable baggage fees.  We are not liable for, and you will be required to sign a liability release form at the time of check-in for, any golfing equipment not contained in a hard-shell case. 

        

       NOTE: We will waive the oversize baggage fees of this Rule 18(B)(3) for a Golfing Item that exceeds an Outside Linear Dimension of 62 inches, but, is not more than 115 inches.

       NOTE: No Golfing Item exceeding 72 inches in length will be accepted on a flight operated by ‘Ohana.

   15. Hockey/Lacrosse Equipment.When packaged together, one Hockey/Lacrosse Item will count as one bag subject to the baggage allowances and fees set forth in Rule 18(B) above.For purposes of this Section 15, one Golf Item may include up to two (2) Hockey/Lacrosse sticks taped together or packaged in a rigid and/or hard-shell container specifically designed for shipping.

       NOTE: Any separately packaged items and each additional piece of equipment or other item included with your Hockey/Lacrosse Item will be treated as a separate item and will be subject to any applicable baggage fees.  We are not liable for, and you will be required to sign a liability release form at the time of check-in for, any hockey/lacrosse equipment not packaged in a rigid and/or hard-shell container specifically designed for shipping.

       NOTE: We will waive the oversize baggage fees of this Rule 18(B)(3) for a Hockey/Lacrosse Item that exceed the Outside Linear Dimension of 62 inches, but, is not more than 115 inches.

       NOTE: No Hockey/Lacrosse Item exceeding 72 inches in length will be accepted on a flight operated by ‘Ohana.

   16. Musical Instruments. We will accept musical instruments upon the following terms and conditions.

       NOTE: Any (i) separately packaged items and each additional musical instrument and (ii) any other item included with your musical instrument causing your musical instrument exceeds the standard baggage size or weight requirements, will be treated as separate items and will be subject to any applicable baggage fees. 

       1. Conditions of acceptance for musical instruments.
          1. The Outside Linear Dimension of the musical instrument (including the case) does not exceed 150 inches or the applicable size restrictions for the aircraft;
          2. The weight of the musical instrument does not exceed 165 pounds or the applicable weight restrictions for the aircraft; and We will not accept any musical instrument (including the case) weighing more than 165 pounds;
          3. Your musical instrument may be subject to a visual inspection for any pre-existing damage;
          4. Your musical instrument must be adequately and suitably packed in a bag or other container to protect it from damage; and
          5. For all string instruments, the strings must be loosened prior to transport.

             [We need to discuss baggage fees for musical Instruments (oversize and overweight) - not clear in original rule]

              

   17. Paintball and Airsoft Guns. When packaged together, one Paintball/Airsoft Item will count as one bag subject to the baggage allowance and fees set forth in Rule 18(B) above.For purposes of this Section 17, one Paintball/Airsoft Item may include up to one (1) paintball or airsoft gun with one (1) barrel, one (1) hopper/loader or one (1) magazine, and one (1) mask.You must declare that you are transporting a paintball or airsoft gun at check-in.
       1. Conditions of acceptance
          1. CO2 or other gas tank must be removed and must be empty;
          2. Barrel and hopper must be removed;
          3. Hopper or magazine, as applicable must be empty; and
          4. Paintball or airsoft gun must be placed inside a case suitable for travel.

             NOTE: Any separately packaged items and each additional piece of equipment or other item included with your Paintball/Airsoft Item will be treated as a separate item and will be subject to any applicable baggage fees. 

   18. Scuba Diving Equipment. When packaged together, one Scuba Diving Item will count as one bag subject to the baggage allowance and fees set forth in Rule 18(B) above.For purposes of this Section 18, one Scuba Diving may include up to one (1) scuba tank (tank must be empty), one (1) scuba regulator, one (1) tank harness, one (1) tank pressure gauge, one (1) mask, two (2) fins, one (1) snorkel, one (1) knife, one (1) spear gun, one (1) safety vest.

       NOTE: Any separately packaged items and each additional piece of equipment or other item included with your Scuba Diving Item will be treated as a separate item and will be subject to any applicable baggage fees. 

       1. Condition of acceptance.The regulator valve must be completely disconnected from any tank and the tank must be open and not sealed (i.e. has an open end) that allows for a visual inspection of the empty tank.No sealed tank or any tank with an attached regulator will be permitted, regardless of any pressure gauge reading.
       2. Fees.You will incur the following additional baggage charges on each Scuba Diving Item in lieu of the standard baggage fee as follows:
          1. Basic Fee
             1. Between any two points within State of Hawaii: $35.00.
             2. Between points within the USA not wholly within Hawaii: $100.00.
          2. Overweight Fees which are in lieu of standard overweight fees
             1. For Scuba Diving Item exceeding 50 pounds (and not exceeding 70 pounds) will be subject to the following excess weight charges which are in addition to the fees in (b)(i) above:
   19. Skateboards.Skateboards will be accepted as checked baggage in accordance with the above baggage rules.
   20. Skiing Equipment.Skiing equipment will be accepted as checked baggage in accordance with the above baggage rules.
   21. Snowboard Equipment.Snowboard equipment will be accepted as checked baggage in accordance with the above baggage rules.
   22. Surfboards, Kiteboards, Paddleboards and Wakeboards.We will accept surfboards, kiteboards, paddleboards, and wakeboards upon the following terms and conditions.When packaged together, one Board Item will count as one bag containing one or more surfboards, kiteboards, paddleboards and/or wakeboards and reasonable packing materials to prevent board damage.Each Board Item is subject to the additional terms and conditions stated below.

       NOTE: Any separately packaged items and each additional piece of equipment or other item included with your Board Item will be treated as a separate item and will be subject to any applicable baggage fees. 

       1. Conditions of acceptance.
          1. We will not accept any Board Item weighing more than 50 pounds.
          2. We will not accept any Board Item greater 115 inches in length.
          3. Your board(s) may be subject to a visual inspection for any pre-existing damage.
          4. Your board(s) must be adequately and suitably packed in a bag or other container to protect your board(s) from damage.
          5. Board fin(s) must be removed or well-padded and protected from damage or from causing damage to other bags.
          6. Transportation is subject to space availability and you agree that Hawaiian is not liable for any such delays, nor for ground delivery of your Board Item at your destination, resulting from Hawaiian being unable to accommodate your Board Item on the flight for which it was accepted as checked baggage.
   23. Tennis Equipment.Tennis equipment will be accepted as checked baggage in accordance with the above baggage rules.
   24. Windsurfing Equipment.We will accept windsurfing equipment upon the following terms and conditions.When packaged together, one Windsurfing Item will count as one bag containing up to one (1) windsurfing board with a boom, and one (1) mast and sail or any one (1) portion of the windsurfing equipment as defined above.

       NOTE: Any separately packaged items and each additional piece of equipment or other item included with your Board Item will be treated as a separate item and will be subject to any applicable baggage fees. 

       1. Conditions of acceptance.
          1. We will not accept any Windsurfing Item weighing more than 100 pounds.
          2. We will not accept any Board Item greater 115 inches in length.
          3. Your equipment may be subject to a visual inspection for any pre-existing damage.
          4. Your equipment must be adequately and suitably packed in a bag or other container to protect it from damage.
          5. Board fin(s) must be removed or well-padded and protected from damage or from causing damage to other bags.
          6. Transportation is subject to space availability and you agree that Hawaiian is not liable for any such delays, nor for ground delivery of your Windsurfing Item at your destination, resulting from Hawaiian being unable to accommodate your Windsurfing Item on the flight for which it was accepted as checked baggage.
5. FRAGILE, PERISHABLE AND OTHER SPECIAL ITEMS.
   1. Generally. We will accept your fragile and other special items if (i) you identify them at the time of check-in, (ii) they are appropriately packaged in an original factory sealed carton, cardboard mailing tube, or container or case designed for shipping the fragile items and (iii) the factory sealed carton, cardboard mailing tube, container or case provides adequate protection to the fragile items.However, we are not liable for any damage to these items that result from fair care and ordinary handling.
   2. Release of Liability; Indemnification.For any (i) fragile or other items not meeting the requirements of Rule (E)(1) above and (ii) perishable items, you agree to execute our standard release from liability form.The release form relieves us of liability for damage to fragile items in checked baggage which damage results from the unsuitability of such items as checked baggage and/or the inadequacy of their packaging, and liability for spoilage or substantial loss of value or potency which results from carrier's delay in delivery of checked baggage when such spoilage results from the unsuitability of such items as checked baggage.Note, however, whether or not you have executed our standard release from liability form, by tendering for transport your fragile or perishable item not meeting the requirements of Rule (E)(1) above, you hereby agree to the terms and conditions of our standard release from liability form.
   3. List of Fragile Perishable and Other Special Items.The following list of items are considered by us to be fragile, perishable or other special items.The list is not meant to be a complete or comprehensive list of fragile, perishable or other special items.If you are unsure as to whether we consider an item to be fragile, perishable or other special item, please contact one of our customer service agents for advice.
      1. Antiques, artifacts, collectibles, and religious items;
      2. Antlers;
      3. Backpacks not designed for travel, sleeping bags and knapsacks made of plastic, vinyl or other easily torn material with aluminum frames, outside pockets or with protruding straps and buckles;
      4. Business equipment and business samples;
      5. Portable multimedia players including, but not limited to, CD, DVD and MP3 players;
      6. Chinaware, glass, glassware, bottles, ceramics, pottery, and mirrors;
      7. Computer hardware/software and electronic components/equipment;
      8. Items checked in sacks or paper/plastic bags that do not have sufficient durability, do not have secure closures or do not provide sufficient protection to the contents;
      9. Items checked in corrugated/cardboard boxes, including cardboard boxes provided by us, except for items that otherwise would be suitable for transportation without the cardboard box;
      10. Electronic and mechanical items, including cell phones, electronic games, televisions, radios amplifiers, speakers and other related items;
      11. Eyeglasses, binoculars, prescription sunglasses and non-prescription sunglasses and all other eyewear and eye/vision devices;
      12. Flowers and plants;
      13. Garment bags not designed for travel;
      14. Irreplaceable items;
      15. Items made of paper (e.g., advertising displays, blueprints, maps, manuscripts, business/personal documents, sketches, historical documents, photos, books, negotiable papers, securities, etc.);
      16. Jewelry;
      17. Keys;
      18. Liquids, perfumes, alcohol/liquor;
      19. Medicines and medical equipment (not used as assistive devices pursuant to 14 CFR 382.3);
      20. Money, gift cards and gift certificates;
      21. Musical instruments-e.g., guitars, violins, violas, cellos, organs, harps, and drums;
      22. Natural fur products;
      23. Perishable items such as medicine, flowers, and food (e.g., fruits and vegetables, meats poultry and seafood, cheese, fresh or frozen foods of any kind, baked goods, dry ice, and tobacco);
      24. Photographic/cinematographic/audio/video equipment, cameras, lenses, bulbs, and related items;
      25. Precious metals/stones;
      26. Science related equipment (e.g. microscopes, oscilloscopes, meters, polygraph equipment and other related or similar items)
      27. Tools, battery powered hand tools, tool boxes/containers, automotive tow bars;
      28. Totally unprotected items such as tennis racquets and umbrellas, either individually checked or tied/strapped to the outside of luggage;
      29. Recreational and sporting goods, including but not limited to, archery equipment, baseball equipment, boogie/kite/skim/speed/skate boards, bicycles, bowling equipment, camping equipment, fencing equipment, golfing equipment, gymnastic equipment, hockey/lacrosse sticks, javelins, oars, paintball equipment, parachutes and parasails, pool cues, skating equipment, tennis equipment, water skiing/snow skiing/snowboards/wakeboards, hang gliding equipment, kayaks/canoes, personal human transporters, fishing rods, sculls, surfboards, windsurfing sailboards, vaulting poles, scuba diving masks and pressure gauges, scopes, and sporting trophies;
      30. Silverware, knives, and swords;
      31. Strollers, bassinets, and infant carrying seats;
      32. Watches and other timepieces;
      33. Works of art such as paintings and sculptures; and
      34. Any other similar valuable property or irreplaceable property included in the passenger’s checked or carry-on baggage with or without the knowledge of Hawaiian.
6. RESTRICTED ITEMS.We reserve the right to refuse transport (whether carried in the cabin or as checked baggage) any items or property that we, in our sole judgment or discretion, determine to be (i) potentially hazardous to the safety, security and comfort of any passengers, crew or others, (ii) a risk to other baggage or cargo, (iii) capable of causing interference with equipment or other assets, or (vi) otherwise unsuitable for transport.
   1. Regulatory restrictions. We will not accept as checked or carry-on baggage any article which is listed in the DOT hazardous materials regulations (49 CFR 171-177); the International Civil Aviation Organization Technical Instruction for the Safe Transport of Dangerous Goods by air and/or the IATA Dangerous Goods Regulations (See Rule 18(D)(10) above for exception for dry ice). In addition, we will not accept any item for carriage either as a carry-on baggage or as checked baggage that may be deemed unacceptable by TSA or may be in violation of any other federal, state or other government regulation.

      NOTE: Some items that are restricted from checked baggage and carry-on baggage may be transported via our cargo operations subject to any legal, regulatory, or other restrictions. Please check separately with our cargo department for more information.

   2. Representative List of Restricted Items. Common items used every day may seem harmless. However, when transported in an aircraft, they can become dangerous or noxious.Below are examples of restricted hazardous items that are strictly prohibited in both checked baggage and carry-on baggage, unless an exception is stated.Please note, that this list is not meant to be a complete and comprehensive list of restricted items.Even if an item is not listed below, it may still be hazardous and may be restricted from transport by Hawaiian.

1. Between points within the State of Hawaii: $60.00.
2. Between points within the USA not wholly within Hawaii: $120.00.
   1. Items exceeding 70 pounds (not to exceed 100 pounds) will be subject to the following excess weight charges which are in addition to the fees in (b)(i) above:

1. Between points within the State of Hawaii: $50.00.
2. Between points within the USA not wholly within Hawaii: $200.00.

   [We need to discuss baggage fees scuba.  What is in CoC is different from BSM and not consistent with other sections, e.g. bikes, in treatment]

1. Items that interfere with avionics and other equipment, such as:
   1. Powerful magnetized materials are prohibited.
   2. Swingless golf clubs are prohibited.
2. Flammable or combustible items, such as:
   1. Camping stoves and heating devices (new, used, cleaned, purged) are prohibited.
   2. Canisters for fuel (new, used, cleaned, purged) are prohibited.
   3. Canned compressed gas (e.g. oxygen) are prohibited.
   4. Fire dance apparatuses (new, used, cleaned, purged) are prohibited.
   5. Explosives, munitions, fireworks, and flares are prohibited.
   6. Gas, liquid or fuel of any kind (e.g. lighters, heating fuels, lighter refills and lighter fluid) are prohibited.
      1. Exception 1: One common lighter (butane or absorbed liquid) OR one book of safety matches may be carried in the aircraft cabin without special packaging.
      2. Exception 2: Up to two fueled lighters are permitted in checked baggage if properly packaged in special DOT- approved containers.
   7. Flammable solids (i.e., as strike-anywhere matches, Sterno and articles which are easily ignited) are prohibited.
      1. Exception 1: One common lighter (butane or absorbed liquid) OR one book of safety matches may be carried in the aircraft cabin without special packaging.
   8. Substances which on contact with water emit flammable gases are prohibited.
   9. Any internal combustion engines (e.g. gas-powered chainsaws, weed-eaters, blowers and similar items) are prohibited.
   10. Engine or car parts that may be deemed flammable, combustible or explosive are prohibited.
   11. Powder-actuated cartridges are prohibited.
   12. Individual self-heating pouches, packs or containers (e.g. MREs/Meals Ready to Eat, food heating pouches, self-heating hand/toe warmers, self-heating beverage containers, flameless meal products such as HeaterMeals, etc.) are prohibited.
3. Electronics including drones that are lithium or lithium-ion battery operated. Lithium and lithium-ion batteries can overheat and ignite or explode.Electronics that are lithium or lithium-ion battery operated and exceed the regulatory limits are prohibited, other than for (i) certain permitted assistive devices like wheelchairs and (ii) certain other items pursuant to an exception stated below. The following are some common examples of prohibited items and permitted exceptions:
   1. Lithium Drones are permitted if all power sources are removed and packed as stated in of Sections (F)(2)(c)(vii)(a) - (vii)(c) of this Rule 18 below and do not exceed regulatory limits.
   2. E-cigarettes or electronic smoking devices are prohibited in checked baggage.

      Exception: Electronic smoking devices shall only be permitted in the passenger’s carry-on baggage.

   3. Tasers and other electro-shock weapons are prohibited, unless carried onboard the aircraft by law enforcement personnel who have met the requirements of Rule 17(I).
   4. Segway®-Human Transporters (HT) are prohibited.
   5. Hoverboards – two-wheeled, self-balancing personal transporter scooters – are prohibited.
   6. Smart Bags.
      1. Check-In Baggage: Smart bags are accepted as checked baggage if the battery is removable. The battery must be removed prior to check-in. The detached battery, must be carried in the cabin, and must have its terminals isolated to prevent a short circuit.
      2. Carry-On Baggage: Smart bags are accepted as carry-on baggage if the battery is removable. Smart bags featuring removable batteries may be carried on and stored in the overhead bin providing that they remain turned off for the duration of the flight.
   7. Spare lithium and lithium-ion batteries must be transported in carry-on baggage only and must be packed as follows:
      1. Each passenger is permitted to carry-on two (2) spare batteries, not to exceed regulatory limits.
      2. Spare batteries must be kept away from metal objects, such as coins, keys, jewelry.
      3. Spare batteries should be kept in original retail packaging. If original packaging is not available, tape should be placed across battery terminals or each battery should be placed in its own individual plastic bag or protective pouch.
4. Toxic Gases or Biohazardous Materials.
   1. Mercury or oxidizing substances are prohibited.
   2. Self-defense spray including but not limited to pepper spray and mace are prohibited.
   3. Vaccinations of any kind for medical or research facility use (biohazard) are prohibited.
   4. Substances which on contact with water emit toxic or noxious gases are prohibited.
5. Corrosive or Noxious Materials.
   1. Any item that may be a corrosive substance or, in the opinion of HA, may cause damage to the aircraft are prohibited.
   2. Acids, alkalis, and wet cell batteries are prohibited except as provided in Rule 9: Wheelchairs and Other Mobility Devices..
   3. Salt water samples and/or any specimens contained or transported in salt water are prohibited.
   4. Paints - any water or oil based paints, except for small tubes for individual use are prohibited.
   5. Fermented fish sauces of all types regardless of packaging are prohibited.
   6. Nail polish and remover, except for small quantities for individual use are prohibited.
6. Miscellaneous Prohibited Items.

1. Briefcases and attaché cases installed with alarm devices are prohibited.
2. Styrofoam containers (unless packed inside an outer container or box) are prohibited.
3. Spare light bulbs except those that are energy efficient and in retail packaging sufficient to prevent breakage and intended for personal or home use are prohibited.
4. LED decorative lights except if they are: (i) sufficiently packaged to prevent breakage; and (ii) not attached to any flammable item or power source are prohibited.
5. Tires meant for road, recreational or terrain vehicles, except bicycle tires are prohibited.
6. Wet ice except if in sealable drink containers carried on board the aircraft for immediate consumption are prohibited.

IMPORTANT NOTE:  This Rule 19 does not apply to the transportation of Service Animals and Support Animals nor to animals transported as cargo.  For Service Animals and Support Animals, please see Rule 10: Service Animals and Support Animals of this Contract of Carriage.  For cargo arrangements, please visit our cargo page at: www.hawaiianaircargo.com, or call us at 1-877-HA-CARGO (422-2746).

This Rule 19 applies to dogs, cats and birds only.  For purposes of this Rule 19, the use of the word “pet,” or “pets,” refers only to dogs, cats and birds.

YOU ASSUME FULL FINACIAL AND OTHER RESPONSIBILITY FOR COMPLIANCE WITH THIS RULE 19 AND ALL GOVERNMENTAL REQUIREMENTS, REGULATIONS, OR RESTRICTIONS, INCLUDING ENTRY PERMITS AND REQUIRED HEALTH CERTIFICATES FOR YOUR ANIMALS.  IF YOU FAIL TO MEET THE REQUIREMENTS OF ANY GOVERNING JURISDICTION, YOUR ANIMAL MAY BE DENIED TRANSPORT. YOU AGREE TO REIMBURSE US FOR ANY COSTS AND EXPENSES, LOSSES OR DAMAGES INCURRED THAT (1) RESULT FROM YOUR FAILURE TO COMPLY WITH THIS RULE 19 INCLUDING, BUT NOT LIMITED TO, BOARDING FEES, ADDITIONAL TRANSPORT FEES, VETERINARIAN COSTS, AND ANY OTHER RELATED SERVICE EXPENSES; (2) RELATE TO ANY CHANGE IN TRAVEL PLANS, INCLUDING A CHANGE IN SEATING ACCOMODATIONS, CHANGE OF AIRCRAFT, CANCELLATION OF TRAVEL, ALTERNATIVE TRAVEL ARRANGEMENTS, OR OTHERWISE AS A RESULT OF OR RELATING TO YOUR ANIMAL BEING REMOVED FROM A FLIGHT OR NOT ACCEPTED FOR TRAVEL IN ACCORDANCE WITH THIS RULE 19; AND (3) RESULTS THE BEHAVIOR OF YOUR ANIMAL, INCLUDING ANY DAMAGE AND HARM TO ANY PERSON OR PROPERTY.

We recommend that you provide us with advance notification of your intent to travel with your dog, cat or bird by calling us at 1-800-367-5320 or by emailing us using our Ask a Question page located here.

1. GENERAL CONDITIONS OF TRAVEL FOR ALL DOGS, CATS AND BIRDS ONLY.

   We will not accept peacocks, ferrets, rodents (i.e., guinea pigs, mice, rats, etc.), spiders, mosquitoes, reptiles (i.e., snakes, turtles, etc.) or live fish for transportation as carry-on baggage or checked baggage under any circumstances.

   For us to accept your dog, cat or bird (also referred to as “pet” or “pets”), you must be a ticketed passenger traveling on the same flight, and satisfy all the required terms and conditions of this Rule 19.  For any dogs, cats or birds needing travel that do not meet the requirements for of this Rule 19, and for any other types of animals, please see our cargo page at: www.hawaiianaircargo.com, or call us at 1-877-HA-CARGO (422-2746) to make other arrangements.  

   The purpose of this Rule 19 is to ensure the safety and security of our guests and crew, and the well-being of your pets.  We strongly recommend that you read and understand all the provisions of this Rule 19 before attempting to travel with any pets.

   You must satisfy all the general conditions of this Section A. below to travel with your pet. 

   NOTE:  WE WILL NOT TRANSPORT ANY PET TO OR FROM NEW YORK OTHER THAN THROUGH OUR CARGO SERVICES.  PLEASE SEE OUR CARGO CONTACT INFORMATION ABOVE.

   1. We Must Have Space Available.There are a limited number of kennels per flight that we will accept on the aircraft cabin or baggage compartment.We recommend that you notify us in advance if you plan to travel with your pet(s) so that we can confirm that space on the aircraft is available.
   2. No Dogs or Cats Less Than 8 Weeks Old; No Birds Less Than 2 Weeks Old.We will not accept any dog or cat less than eight (8) weeks old and any bird less than two (2) weeks old, and we reserve the right to require documentation from your veterinarian that your pet(s) meets the stated requirements.
   3. No Interline Transfers.Live animals will not be accepted for interline transfer to or from any other airline other than ‘Ohana. We will only accept pets for travel on our flights or those of ‘Ohana by Hawaiian when: (i) you check-in at one of our ticket counters, you do not have a connecting flight operated by another carrier, and (ii) you satisfy all of the applicable requirements stated in this Rule 19.
   4. You Have an Approved Kennel.In addition to meeting any other kennel requirements set forth in this Rule 19, your kennel must also meet the requirements of the United States Department of Agriculture Animal Welfare Act (AWA) and the United States Department of Agriculture (USDA).
   5. You Obtained an Animal Heath Certificate (Except for Interisland Travel).You must provide us with a copy of an animal health certificate for each pet traveling to or from the State of Hawaii dated within fourteen (14) days of travel.The animal health certificate must be from a licensed veterinarian and indicate that the designated animal is healthy enough for the intended travel.
   6. You Comply With Any Applicable Special Rules.There are special rules applicable to travel to and/or from specific states.You are responsible for assuring that your pet meets all applicable state specific state requirements.
   7. You Satisfy the State of Hawaii Restrictions for any Animals Arriving in Hawaii.The State of Hawaii has strict laws regarding the import of animals. Some animals that may be allowed as pets in other states may be restricted or prohibited in Hawaii.PLEASE NOTE THAT YOU ARE SOLELY RESPONSIBLE FOR UNDERSTANDING AND COMPLYING WITH STATE OF HAWAII REQUIREMENTS.If you are considering bringing your dog, cat or birdto Hawaii, you should contact the State of Hawaii Animal Industry Division – Animal Quarantine Branch as soon as possible to make sure that your animal meets their requirements for entry into the state.Because of all the necessary procedures, the process must generally begin months in advance of travel to Hawaii.
      1. Dogs and Cats:Dogs and cats may be quarantined for up to 120 days upon arrival in the State of Hawaii unless they meet all the State’s 5-Day-Or-Less program requirements, which include certain pet vaccinations, a blood test, and waiting periods.
      2. Birds: Most bird species, except certain poultry, require two (2) permits – a Plant Quarantine Import Permit AND a Poultry and Bird Permit from the Livestock Disease Control Branch.Furthermore, many bird species are prohibited from entry into the State of Hawaii or may only enter under specific conditions.Birds are also not permitted to travel directly into Kahului, Maui; Lihue, Kauai and Kailua-Kona, Hawaii, on a State of Hawaii Direct Entry Permit.
2. TRAVEL IN THE AIRCRAFT CABIN (DOGS AND CATS ONLY).

   We may accept small dogs and cats only as pets for travel in the main cabin of our aircraft if you meet all the requirements of this Section B.  Any dog or cat not meeting the requirements of this Section B, may be checked for travel in the baggage compartment upon meeting all the requirements of Section C below.  Any animal not meeting the requirements of this Section B or Section C of this Rule 19 will be refused transport.

   YOU ASSUME FULL RESPONSIBILITY FOR THE SAFETY, WELL-BEING, AND CONDUCT OF YOUR DOG OR CAT, INCLUDING THE INTERACTION OF YOUR DOG OR CAT WITH OTHER PASSENGERS WHILE ON BOARD THE AIRCRAFT.

   1. You satisfy all the General Conditions.No dog or cat will be accepted for travel in the cabin of our aircraft unless you satisfy all the conditions of Section A. above.
   2. No Cabin Travel from North America to Hawaii.The State of Hawaii has very stringent import restrictions that apply to live animals.Because of those restrictions, no animals are allowed in the aircraft cabin for flights from North America to Hawaii.
   3. You Provide an Acceptable Kennel.A kennel is required for cabin travel, and it must:
      1. be soft-sided and leak proof;
      2. be large enough to allow the animal(s) to sit, stand upright, turn around, and lie down in a natural position.
      3. be no larger than 16 inches long by 10 inches wide by 9.5 inches tall; and
      4. be in proper working condition to safely secure the animal(s).

         NOTE: NO MORE THAN (I) ONE (1) ADULT DOG OR CAT, OR (II) TWO (2) PUPPIES OR KITTENS OF THE SAME BREED OR LITTER MAY OCCUPY A SINGLE KENNEL; PROVIDED, HOWEVER, THAT THE TOTAL WEIGHT, INCLUDING THE KENNEL, DOES NOT EXCEED 25 POUNDS.  WE RESERVE THE RIGHT IN OUR SOLE DISCRETION TO DETERMINE WHETHER THE KENNEL IS ACCEPTABLE FOR TRAVEL.

          

   4. You Pay the Required Kennel Fee and Do Not Exceed the Carry-On Limit.You must pay the applicable kennel fee to transport your dog or cat in the cabin.Upon payment of the kennel fee, you are allowed one (1) kennel only in lieu of either your carry-on bag or personal item.The kennel fee is as follows:
      1. Travel within the State of Hawaii: $35.00.
      2. Travel from the State of Hawaii to North America: $175.00.

          

   5. No Offensive or Disruptive Behavior.We will refuse to accept, and may remove from any flight, any dog or cat that is offensive or disruptive.The decision on whether a dog or cat is offensive or disruptive shall be in our sole discretion based on one or more factors, including, but not limited to:
      1. the displays of certain behaviors or traits such as excessive barking (for dogs only);
      2. emitting strong odors;
      3. aggressiveness;
      4. growling or hissing; and
      5. failure to be housebroken.
   6. Special Seating Requirements.The following rules apply to seating:
      1. No pets are permitted in
         1. the first-class section of the aircraft (except for interisland travel on our B717 aircraft);
         2. the bulkhead;
         3. any emergency exit rows; and
         4. and rows adjacent to the emergency exit rows.
      2. You must stow your kennel under the seat directly in front of you.
      3. Your animal(s) must remain in its kennel always while in the boarding area, in the airport lounge, and during boarding and deplaning, and always while on-board the aircraft.
3. TRAVEL IN THE AIRCRAFT BAGGAGE COMPARTMENT (DOGS, CATS AND BIRDS).

We may accept dogs, cats, and birds for travel in the baggage compartment of our aircraft if you meet all the requirements of this Section C.  Any animal not meeting all the requirements of Section B or this Section C of this Rule 19 will be refused transport.

1. You satisfy all the General Conditions.No dog or cat or bird will be accepted for travel in the baggage compartment of our aircraft unless you satisfy all the conditions of Section A. above.
2. We Have Space Available.For the safety of your animals, we are limited to transporting three (3) kennels in the baggage compartment of any flight operated by Hawaiian and one (1) kennel in the baggage compartment of any flight operated by ‘Ohana.Space is booked on a first-come first-served basis.
3. No Animals in the Baggage Compartment from April 15 Through October 15 for Select Cities.We will not accept any animals in the baggage compartment of our aircraft from April 15 through October 15 for travel to or from the following cities:
   1. San Jose, California (SJC);
   2. Sacramento, California (SMF);
   3. Las Vegas, Nevada (LAS); and
   4. Phoenix, Arizona (PHX).
4. You Sign a Liability Release.
   1. All animals.We require that you sign our general liability release form prior to us accepting your dog, cat or bird for transport in the baggage compartment of our aircraft.
   2. Snub Nose/Short Nose Pets.For any snub nose/short nose dog or cat, we require that you sign a second liability release form prior to us accepting your animal or transport in the baggage compartment of our aircraft.In that release, you: (1) acknowledge our warning regarding the risk to the snub nosed/short nosed animals(s); (2) release us from all liability resulting from the transportation of your snub nosed/short nosed animal(s) and (3) agree not to file any claim with us relating to the transportation of your snub nosed/short nosed animal(s). Snub nose/short nose Pets have been shown to suffer severe respiratory difficulties either in transit, or because of Hawaii’s tropical climate.Thus, we discourage the transport of these animals if they cannot be transported in the cabin of the aircraft.
5. You Provide an Acceptable Kennel.A kennel is required for baggage compartment travel, and it must:
   1. be non-folding and non-collapsible;
   2. be hard sided (e.g. wood, metal or a material of comparable strength), be leak proof, designed to prevent escape and have adequate handholds to enable lifting without coming into contact with the animal;
   3. be in proper working condition that will safely secure the animal;
   4. be large enough to allow the animal to sit, stand upright, turn and lie down in a natural position;
   5. not exceed 36″L x 25″W x 27″H; and
   6. for any flights between the Continental USA and Hawaii, have two dishes (one for food and one for water) attached to the inside of the kennel which are accessible from the outside of the kennel so they can be filled from outside the kennel without opening the door. Note, however, birds are unable to be fed or provided with water from outside the kennel when a mosquito net is required per State of Hawaii Animal Industry Division rules and regulation.

      NOTE: NO MORE THAN: (A) ONE (1) ADULT DOG OR CAT, (B) TWO (2) PUPPIES OR KITTENS OF THE SAME BREED OR LITTER NOT MORE THAN SIX (6) MONTHS OLD, OR (C) TWO BIRDS, MAY OCCUPY A SINGLE KENNEL; PROVIDED, HOWEVER, THAT THE TOTAL WEIGHT, INCLUDING THE KENNEL, DOES NOT 7O POUNDS, AND NO ANIMAL EXCEEDS THE MAXIMUM WEIGHT RECOMMEDED BY THE MANUFACTURER OF THE KENNEL.  WE RESERVE THE RIGHT IN OUR SOLE DISCRETION TO DETERMINE WHETHER THE KENNEL IS ACCEPTABLE FOR TRAVEL.

6. You Pay the Required Kennel Fee.You must pay the applicable kennel fee to transport your animal(s) in the baggage compartment. The fee per kennel is as follows:
   1. Travel within the State of Hawaii:$60.00.
   2. Travel from North America to Hawaii:$225.00.
   3. Travel from the State of Hawaii to North America:$225.00.
7. The Environmental Conditions are Adequate.We will not accept animals for travel in the baggage compartment of our aircraft, if we determine, in our sole discretion, that current environmental conditions may pose a hazard to the safety or the comfort of the animal.In making our determination, we may consider, among others, the following maximum and minimum temperature conditions:

1. Maximum Temperature – Whether the local temperature at the origin, destination or connecting airport is, or is expected to be, above 85F/29C at the time of acceptance of the animal.
2. Minimum Temperature - Whether the local temperature at the origin, destination or connecting airport is, or is expected to be, below 45F/7C at the time of acceptance of the animal.We may take into consideration an acclimation certificate issued and signed by a licensed veterinarian and dated within ten (10) days of travel (fourteen (14) days if traveling TO Hawaii) stating the minimum temperature at which the animal may travel safely.Animals will never be accepted to/from any Continental USA destination if the temperature is, or is expected to be less than 20F/-7C at any point during transport.

IF WE ARE UNABLE TO ACCEPT AN ANIMAL DUE TO ENVIRONMENTAL CONDITIONS, YOU MAY REBOOK TO THE NEXT AVAILABLE FLIGHT THAT HAS SPACE AVAILABLE FOR YOU AND YOUR ANIMAL, SUBJECT TO SATISFACTORY ENVIRONMENTAL CONDIITONS.  ANY APPLICABLE FARE DIFFERENCES OR DATE CHANGE PENALTIES WILL BE WAIVED, PROVIDED THAT ANY TRAVEL IS REBOOKED TO THE SAME CLASS OF SERVICE AS ORIGINALLY TICKETED.

1. SOLE NEGLIGENCE AND WILLFUL MISCONDUCT ONLY.We are not liable to you for your death, injury, delay, loss or other damage of any kind (collectively “damages”) arising out of or because of any flight or other services we provided, unless the damages are proven to have been caused by Hawaiian’s sole negligence or willful misconduct, and you have not been contributorily negligent.
2. APPLICABLE LAWS AND REGULATIONS.We are not liable to you for any damage arising out of our compliance with any laws, government regulations, orders, rules, requirements or security directives, or because of your failure to comply with, or your reliance on us with respect to, any laws, government regulations, orders, rules, requirements or security directives.
3. COMPENSATORY, CONSEQUENTIAL, AND PUNITIVE DAMAGES.We are not liable to you for any compensatory, consequential or punitive damages arising out of or because of any flight or other services we provided, whether or not we had knowledge that such damages might occur.
4. OUR AGENTS AND REPRESENTATIVES.Any limitations or exclusions of liability of Hawaiian shall apply to and be for the benefit of our agents, employees, vendors and representatives acting within the scope of their employment and to any person whose aircraft we use, and its agents, employees or representatives acting within the scope of their employment.
5. ADDITIONAL LIABILITY LIMITATIONS AND EXCLUSIONS.

1. Limitations on Liability; Required Notices.These additional limitations on liability and notice requirements apply to baggage and personal property:
   1. Maximum Dollar Amount.Our liability for the loss of, damage to or delay in delivery of your baggage or personal property, when it has been checked with us, is limited to $3,500 per ticketed passenger. You are responsible for documenting and proving the actual value of any loss.Any reimbursement will be limited the actual loss for which you provide documented proof acceptable to us, less the value of any items which are excludable as stated below (the total amount of reimbursement sought by you for any alleged loss is referred to as your “Claim”).
   2. Special Rules When Travel Includes Other Carriers.When transportation is on one or more carriers with a liability limitation exceeding $3,500 for each fare-paying passenger and the responsibility for any loss, damage, or delay in the delivery of baggage cannot be determined, the total liability limitation of $3,500 for any ticketed passenger will be applied across all carriers. When transportation is on Hawaiian and one or more carriers, we are not liable to you for any items in your baggage that the other carriers exclude in their rules from liability.
   3. Baggage and Property Carried in the Aircraft Cabin.We assume no responsibility or liability for baggage or other items carried with you in the cabin of our aircraft.
   4. Required Notices.In the case of loss of, damage to or delay in delivery of any of your baggage or personal property:
      1. You must submit a preliminary notice of your Claim to us within four hours after the arrival of the flight on which the baggage or personal property was, or was to be, transported. The date of that flight’s arrival is referred to as the “Claim Date.”
      2. You must deliver to the attention of Hawaiian Corporate Offices at 3375 Koapaka Street, Suite G-350, Honolulu, HI96820-0008, a written itemization of your Claim and the facts and circumstances that give rise to your Claim within thirty (30) days the Claim Date; and
      3. If we have not otherwise fully settled your Claim, you must have initiated any legal action with respect to your Claim within one (1) year following the Claim Date.

         NOTE: In the event you fail to meet any of the above deadlines with respect to your Claim (absent extraordinary circumstances to be determined in our sole discretion), you waive any rights to that Claim against Hawaiian.

2. Wheelchairs and Other Assistive Devices.
   1. The baggage liability limits of Sections (E)(1)(a) and (E)(1)(b) of this Rule 20 do not apply to claims for loss, damage or delay concerning wheelchairs or other assistive devices. However, the notice requirements of Section (E)(1)(d) of this Rule 20 does apply.
   2. In the case of a lost, damaged, or destroyed wheelchair or other assistive device, documentary proof of loss is required from you to process a claim for damages. If the wheelchair or other assistive device can be returned to you in the condition in which it was received by making reasonable repairs, we may make the repairs.
   3. We have the right to inspect and document any pre-existing damage prior to accepting your wheelchair or other assistive devices as checked baggage. We reserve the right to refuse to transport large wheelchairs or other assistive devices that, due to the physical size of an aircraft compartment, cannot be carried upright safely without risk of serious damage to the wheelchair, or that would cause a load imbalance in a small baggage compartment and violate weight and balance safety requirements. In such a case, we will use reasonable efforts to assist you in identifying a flight using an aircraft that can accommodate your wheelchair.
3. Exclusions from Liability:

1. Rule 18: Checked Baggage.Please see Rule 18: Checked Baggage for additional liability exclusions and limitations.
2. Baggage Retrieval.When, at your request, we voluntarily retrieve your baggage at the baggage claim area following your flight on a separate Ticket with a different air carrier and transport that baggage to your ultimate destination, because you did not claim the baggage from the first air carrier and recheck your baggage with us to your final destination. In this case, any alleged Claims shall instead be governed by the Release, Waiver, Indemnification and Hold Harmless Agreement you will be asked to sign, and which you are otherwise deemed to have agreed to be bound once we have retrieved your baggage.
3. Inherent Defect or Poor Quality.We are not liable for the destruction, loss, or damage of any baggage caused by its inherent defect or poor quality.
4. Fair Wear and Tear and Ordinary Handling.We are not liable for any damage arising from the fair wear and ordinary handling of baggage that results in scratches, scuffs, punctures, dents, stains and marks, and minor cuts for example.
5. Previously Damaged Baggage.We are not liable for any previously damaged baggage.
6. Attached Items.We are not liable for loss or damage to articles which are strapped, fastened, or otherwise secured to your checked baggage and which are not independently tagged and/or packaged. Such items include but are not limited to, sleeping bags, luggage racks, luggage carriers and umbrellas.
7. Interline Exclusions.We are not liable for the loss, damage or delay in delivery of any baggage accepted by another air carrier for interline transfer to Hawaiian if the items are not acceptable for transportation as checked baggage pursuant to this Contract of Carriage.
8. Pets and Animals.We are not liable for any loss or expense resulting from your pet or animal being refused passage through any county, state or territory due to your failure to comply with all governmental regulations and restrictions, including furnishing valid health and rabies vaccination certificates when required.

1. GENERAL.

1. Applicability.The provisions of this Rule 21, other than for Section (G) below, applies to you only if you have a Ticket and a confirmed reserved space on one of our flights and there is a flight delay, flight change, flight diversion or flight cancellation.If you are a standby passenger, your rights are governed by Section (G) of this Rule 21.
2. Notification.We will promptly notify you of any delay, change, diversion, or cancellation of your confirmed reserved space as soon as reasonably possible after it is confirmed.However, we not liable for any misstatements or other errors or omissions in connection with providing that information.
3. Schedules are Subject to Change Without Notice.Any times shown on Tickets, timetables, published schedules or elsewhere, as well as any aircraft type and similar details reflected on any Tickets or in any of our flight schedules are not guaranteed and are not a part of this contract.We may (i) substitute alternate carriers or aircraft, (ii) delay or cancel flights, and (iii) alter or omit stopping places or connections shown on the Ticket at any time.
4. Liability.Except to the extent provided in this Rule 21, we are not liable for failing to operate any flight according to schedule, or for any change in flight schedule, with or without notice to you.

1. DEFINITIONS

For this Rule 21, the following terms have the meaning indicated below:

1. Connecting Carrier(s) means the carrier or combination of carriers on whose flight(s) you originally held or hold confirmed reserved space from a Connecting Point to a destination, next Stopover or Connecting Point.
2. Connecting Point means a point to which on one Ticket you hold or held confirmed reserved space on one carrier, and out of which you hold or held confirmed reserved space on the same or another carrier.All airports through which a city is served by any carrier will be deemed to be a single Connecting Point when the receiving carrier has confirmed reservations from the delivering carrier.
3. Delivering Carrier means the carrier on whose flight you hold or held confirmed reserved space to a Connecting Point.
4. Force Majeure Event means any of the following situations:
   1. Any condition beyond our control including, but not limited to meteorological or geological conditions, acts of God, riots, terrorist activities, civil commotions, embargoes, wars, hostilities, disturbances, or unsettled international conditions, either actual, anticipated, threatened or reported, or any delay, demand, circumstances, or requirement due directly or indirectly to such condition;
   2. Any strike, work stoppage, slowdown, lockout, or any other labor-related dispute involving or affecting Hawaiian’s services;
   3. Any governmental regulation, demand or requirement;
   4. Any shortage of labor, fuel, or facilities of Hawaiian or others;
   5. Damage to our Aircraft or equipment caused by another party;
   6. Any emergency requiring immediate care or protection for a person or property; or
   7. Any event not reasonably foreseen, anticipated or predicted by Hawaiian.
5. Misconnection occurs at a Connecting Point when as part of a single Ticket for confirmed reserved space, the Delivering Carrier was unable to deliver you to the Connecting Point in time to connect with the Connecting Carrier.

   NOTE: The same rules apply at any subsequent point(s) of Misconnection as apply at the point of the original Misconnection.

6. Irregular Operations means any of the following irregularities:
   1. Delay in scheduled departure or arrival of a carrier's flight resulting in a Misconnection;
   2. Flight or service cancellation, omission of a scheduled stop, or any other delay or interruption in the scheduled operation of a carrier's flight;
   3. Substitution of an aircraft type that provides a different class of service;
   4. Schedule changes which results in your reroute at the departure time of the original flight; or
   5. Cancellation of a reservation pursuant to Rule 4.

1. IRREGULAR OPERATIONS

The following rules apply to any Irregular Operation:

1. Liability.Except as provided by law, we are not liable for any Irregular Operations.
2. Delay, Misconnection or Cancellation. When your Ticket is affected by any delay, Misconnection or cancellation caused by Hawaiian, we will take one the following actions:

1. We will transport you, subject to availability and without stopover, to your destination, next stopover point, or transfer point shown on our portion of your Ticket, in the same class of service, at no additional cost to you;
2. In our sole discretion, we may arrange for you to travel on another carrier; or
3. We will refund you in accordance with Rule 24: Refunds.

NOTE:  In the event you miss a flight on a Connecting Carrier on which space is reserved because the Delivering Carrier did not operate its flight as scheduled due to Irregular Operations or cancellation of its flight, the Delivering Carrier is responsible to arrange for your carriage or to make a refund.

1. FORCE MAJEURE EVENT.  In the event of a Force Majeure Event, we may cancel, terminate, divert, postpone, or delay any flight, right of carriage or reservations (whether or not confirmed) without any prior notice to you and determine if any departure or landing should be made, without any liability to Hawaiian. We may re-accommodate you on another available Hawaiian flight or on another carrier or combination of carriers, or may refund any unused portions of your Ticket in the form of a travel certificate.
2. AMENITIES AND SERVICES FOR DELAYED PASSENGERS.

Subject to the exceptions listed in (v) below, we will provide certain amenities to you as follows in the in the event of a lengthy delay caused by us:

1. Hotel Rooms.If (i) the delay is expected to exceed 4 hours and extend into the period 10:00 pm through 6:00 am, and (ii) no scheduled alternate transportation is available to your destination or stopover point, we will provide one-night's lodging at an accommodation we select, provided, however, that we will not provide lodging for you if you reside in the city where the delay occurs.
2. Meals.We will provide you with one meal voucher if the delay will extend beyond four (4) hours. No alcoholic beverages will be provided to any passengers.
3. Ground Transportation.When lodging is provided to you in accordance with (1) above and ground transportation is not furnished by the hotel, we will provide ground transportation to the place of lodging.Where ground transportation has been offered but not accepted by you for whatever reason, we are not liable to reimburse you for expenses relating to alternative ground transportation secured by you.
4. Alternatively.We may provide you a with a travel credit in lieu of any of the above.Your acceptance of a travel credit indicates your waiver of any of the above amenities.Travel credit (i) will be valid for travel only on Hawaiian within 365 days of the date of issue, (ii) will apply only to online transportation via Hawaiian, (iii) may not be endorsed to or accepted by any other carrier and (iv) is not refundable, nor saleable, transferable or assignable by you.
5. Exceptions.
   1. Force Majeure Event or Weather.The provision of the above amenities does not apply when a flight is delayed because of a Force Majeure Event or because of weather conditions, unless:
      1. You are deplaned by us at a point other than your Connecting Point, destination or point of origin;
      2. Your onward transportation on us is delayed or cancelled at a Connecting Point intermediate to your destination; or
      3. In our sole discretion, we believe that special circumstances require the provision of such amenities (e.g. for unaccompanied children, elderly persons, invalids or incapacitated and/or ill passengers, and qualified individuals with a disability, to maintain the safety, health and welfare of such passengers).
   2. You Accept the Delay Risk.We will not provide any of the above amenities, when a Hawaiian flight is delayed, cancelled or diverted in a situation where you elected to fly after being informed prior to boarding that environmental conditions at the airport of destination will be such that, at the time of arrival of your flight, the airport may be closed, or that weather conditions may cause your flight to be diverted.If (i) you hold a confirmed reserved space and (ii) while at the airport, and after being informed of the above risk, you elect not to travel, we will provide you ground transportation from the airport, back to your residence or hotel only.No other amenities will be provided.

NOTE:  If you are at a Connecting Point and Hawaiian is the Connecting Carrier, we will provide you with the above amenities, whether (i) you elect to remain at the Connecting Point or (ii) you elect to travel and are landed at a point other than your final destination or stopover point.

1. CONTINGENCY PLAN FOR LENGTHY TARMAC DELAYS.  We are committed to providing our customers with a service quality and on-time performance level that ranks among the highest in the industry. The impact of weather, air traffic flow control, airport operations and safety factors have occasionally caused tarmac delays. We have adopted detailed plans to manage and minimize lengthy tarmac delays, while providing a safe and pleasant travel experience to our customers.  A copy of our Contingency Plan for Lengthy Tarmac Delays can be found here.
2. STANDBY PASSENGERS.

1. Liability. Except to the extent provided in Section (G)(2) of this Rule 21 below, we are not liable for failing to operate any flight according to schedule, or for any change in flight schedule, with or without notice to you.
2. Your Options.Whenever we fail to operate any flight according to schedule or change the schedule of any flight, we will, at your request, either:
   1. Transport you on another of our flights on which space is available; or
   2. Refund you an amount determined in accordance with Rule 24: Refunds upon surrender of the unused portion of your Ticket.

If we unable to provide you with your previously confirmed reserved space due to an oversold flight, the following provisions apply:

1. WE WILL MAKE A REQUEST FOR VOLUNTEERS.In the case of an oversold flight (more passengers hold confirmed reserved spaces than there are seats available), we will first request passenger volunteers who are willing to voluntarily relinquish their confirmed reserved space in exchange for compensation in an amount determined by us in our sole discretion.If you are specifically asked to voluntarily relinquish your seat and refuse, we will not later deny you boarding unless you were specifically informed at the time you were asked to volunteer (i) that there was a chance that you would be denied boarding involuntarily and (ii) of the amount of compensation to which you have been entitled in that event.The request for volunteers and the selection of any persons to be denied space will be in a manner determined by us in our sole discretion.

   NOTE: In exchange for voluntarily relinquishing your confirmed reserved space, we will compensate you with the agreed upon compensation.  Any travel credit will be valid for travel on Hawaiian within 365 days from the date of issue and (i) will apply only to online transportation via Hawaiian, (ii) may not be endorsed to or accepted by any other carrier, and (iii) will not be refundable to, or saleable, transferable, or assignable by the passenger.

2. BOARDING PRIORITIES ON AN OVERSOLD FLIGHT.When a flight is oversold, we will not deny you boarding against your will until we first ask for volunteers who will give up their reservations willingly, in exchange for compensation as provided in (A) above. If there are not enough volunteers, you and other passengers may be denied boarding involuntarily, in accordance with our boarding priority.
   1. Generally, all passengers holding seat assignments will be boarded.The priority of passengers who are not holding seat assignment and, if necessary, other passengers may be determined based on a passenger’s fare class, itinerary, status of frequent flyer program membership, and the time in which the passenger presents him/herself for check-in without an advanced seat assignment.
   2. Passengers who are qualified individuals with a disability, minors under the age of 18 years who are traveling alone and Unaccompanied Minors, will be the last to be involuntarily denied boarding if it is determined by us in our sole discretion that such denial of boarding would constitute a hardship.
   3. Amount of Compensation.If you are traveling in interstate transportation between points within the United States and meet the satisfy all the conditions of Section (D)(1) of this Rule 22, you are entitled to the following compensation based on the length of your delay:
      1. Not Later Than One Hour.If we offer you alternate transportation that is planned to arrive at your destination or first stopover not later than one hour after the planned arrival time of your original flight, you are not entitled to any compensation.
      2. More Than One Hour but Less Than Two Hours.If we offer you alternate transportation that is planned to arrive at your destination or first stopover more than one hour but less than two hours after the planned arrival time your original flight we will pay you 200% of the one-way fare to your destination or first stopover, with a maximum of $675.
      3. More Than Two Hours. If we offer you alternate transportation that is planned to arrive at your destination or first stopover more than two hours after the planned arrival time your original flight we will pay you 400% of the one-way fare to your destination or first stopover, with a maximum of $1,350.
3. TRANSPORTATION FOR PASSENGERS DENIED BOARDING.When we are unable to provide your previously confirmed reserved space due to an oversold flight, we will provide you with alternate transportation in accordance with the following provisions:
   1. We will transport you without stopover on our next flight on which space is available at no additional cost to you, regardless of the class of service.
   2. If space is available on another Carrier’s flight regardless of class of service, such flights may be used upon Hawaiian’s sole discretion and the passenger’s request at no additional cost to the passenger only if such flight provides an earlier arrival than the Hawaiian flight offered in (C)(1) above.
4. COMPENSATION FOR INVOLUNTARY DENIED BOARDING.In addition to providing transportation as described in Section (C) of this Rule 22, when you are involuntarily denied boarding from an oversold flight, we will compensate you for our failure to transport you on that flight subject to and in accordance with the provisions below:
   1. Conditions for Payment of Compensation.
      1. You Meet All Requirements.You must be holding a Ticket for confirmed reserved space and must have presented yourself for carriage at the appropriate time and place, having complied fully with our requirements for ticketing, check-in, and reconfirmation procedures and having met all the requirements for acceptance for transportation published in this Contract of Carriage.
      2. You Have Been Denied Boarding Involuntarily.The flight for which you hold confirmed reserved space is unable to accommodate you and departs without you, and you have not voluntarily given up your reservation in exchange for compensation in accordance with Section (A) of this Rule 22.
      3. Exceptions to Compensation. You will not be eligible for compensation in each of the following cases:
         1. The flight on which you hold confirmed reserved space is unable to accommodate you (1) because of any government requisition of space or (2) because we substitute any aircraft with another aircraft of lesser capacity when required by operational or safety reasons.
         2. We have cancelled your reservation in accordance with Rule 4: Cancellation of Reservations.
         3. You are accommodated on comparable air transportation, or other transportation scheduled to arrive at your next stopover or, if none, initial destination within one (1) hour after the scheduled arrival time of your original flight or flights.
         4. You are offered accommodations or are seated in a section of the aircraft other than that specified on your Ticket at no extra charge, except that if you are seated in a section with a lower available fare, you shall be entitled to a refund for the difference between your original fare and the lower applicable fare.

NOTE: In addition to the denied boarding compensation for involuntarily denied boarding as specified in this Rule 22, we will refund all unused ancillary fees for optional services you paid for if you are voluntarily or involuntarily denied boarding.  However, we will not refund any ancillary fees for services that are provided as part of your alternate transportation.

NOTE: At your option, we may compensate you with a travel credit valid for transportation on Hawaiian instead of monetary compensation.  Any travel credit will be equal to or greater than any monetary compensation due.  Travel credits are nontransferable, have no refund value, and are subject to reroute and reissue by Hawaiian only.

1. GENERALLY.Unless the fare you purchased does not allow for reroute, we will reroute you at your request upon the following terms and conditions when you (i) provide us with your unused Ticket or remaining unused portion of your Ticket and (ii) pay any applicable fees, charges, and fare differentials relating to rerouting you.
2. SPECIAL RULES
   1. Once you have commenced transportation, you may not convert you may not convert a one-way Ticket into a round-trip, Circle-Trip or Open-Jaw Ticket. [Pam- Is this true?]
   2. Unless provided otherwise in accordance with Rule 21: Flight Delays, Changes, Cancellations, and Aircraft Changes, the fare and charges applicable to your requested rerouting or change in your ultimate destination made prior to your arrival at your ultimate destination named on the original Ticket, will be the fare and charges that would have been applicable had the original Ticket designated the routing and/or ultimate destination of the new revised Ticket. Any difference between the fare and charges applicable to the new revised Ticket and the fare and charges applicable to the original Ticket issued to the passenger will be collected from or refunded to the passenger, as the case may be.
   3. Notwithstanding the provisions of this Rule 23, we will not accept for any purposes under this Rule 23, any passenger Tickets or related transportation documents issued by any carrier which is in substantial default of its interline obligations (“Defaulting Carrier”).However, Tickets issued by the Defaulting Carrier or its sales agent prior to the default will be accepted solely for transportation over the lines of Hawaiian provided that the Tickets were issued by the Defaulting Carrier in its capacity as agent for Hawaiian and specified transportation via Hawaiian. When Tickets are accepted, no adjustments in fare will be made that would require us to refund money to you.
   4. We shall have no obligation to honor another carrier’s Ticket that does not reflect a confirmed reserved space on Hawaiian.However, in this event, we may accept the other carrier’s ticket for travel as stated or reroute you only over our own lines between the points named on the original Ticket.

1. INVOLUNTARY REFUNDS.We will refund you as follows when you surrender the unused portion of your Ticket in accordance with Rule 12: Acceptance of Children and Infants,Rule 13: Refusal to Transport and Rule 21: Flight Delays, Changes, and Cancellations:
   1. Involuntary Refund Ticket is Unused. If no portion of your Ticket has been used, you are entitled to a refund in the amount equal to the fare and the charges paid.
   2. Involuntary Refund Ticket Partially Used.If a portion of your Ticket has been used, you are entitled to a refund as provided below:
      1. One-way fares.You are entitled to an amount equal to the lowest comparable direct one-way fare for the class of service paid, for the unflown segment.
      2. Round-Trip, Circle-Trip or Open-Jaw fare. You are entitled to 50% of the round-trip fare (less any roundtrip discount that was applied in computing the original fare and charges for the unflown segment) for the class of service paid, for the unflown segment. [We need to discuss this – See United which it looks like we copied originally]
      3. Limit.The amount of any refund will not exceed the fare for the portion of the Ticket from the last stopover point to the next point identified on your original Ticket.
      4. Exceptions.

         EXCEPTION 1: We will not provide a refund as follows:

         When the destination designated on the passenger’s ticket is:

         and the flight on which the passenger is being transported terminates at

         SFO

         OAK

         OAK

         SFO

         SFO

         SJC

         SJC

         SFO

          

         EXCEPTION 2.  We will not accept for refund any passenger Tickets or related transportation documents issued by any carrier which is in substantial default of its interline obligations.

2. VOLUNTARY REFUNDS – REFUNDABLE TICKETS

1. Generally.For Tickets eligible for refund (except as refundable pursuant to Section (A) of this Rule 24 above), upon your surrender of the unused or voided portion of a Ticket, we will refund you in accordance with the following terms and conditions:

    

   1. Hawaiian Issued Tickets Only.  Ticket must have been issued on Hawaiian Ticket Stock. The term "Hawaiian Ticket Stock" means Tickets which are identified with Hawaiian’s carrier code (173) as part of the Ticket serial number.
   2. Amount of Refund.

    

   1. Ticket Not Used.If no portion of the Ticket has been used, the refund will be an amount equal to the fare and charges applicable to the original Ticket issued to you.
   2. Ticket Partially Used.If a portion of the Ticket has been used, the refund will be an amount equal to the difference between (i) the fare and charges applicable to the original issued Ticket and (ii) the fare and charges applicable to the used portion of the Ticket.

       

      1. Time Limit for Refunds.  No refunds for any Tickets surrendered to us after 12 months of the original issue date of the Ticket.
      2. Service Fees.  Unless (i) you elect to accept a refund in the form of a travel credit valid for one year from the date of issue or (ii) the ticketed fare states otherwise in its terms and conditions, you will be assessed the following service fee on any refunded Ticket as follows:

       

   3. If the refunded Ticket was for travel wholly within the State of Hawaii: $25.00.
   4. If the refunded Ticket was for travel wholly within the Continental USA: $100.00.
   5. If the refunded Ticket was for travel between the State of Hawaii and the Continental USA: $100.00.

      NOTE:  No service fees will be withheld from any refunded Military and government fares.   

       

      1. Time to Issue Refunds.  Upon meeting the above requirements, we will issue refunds for eligible Tickets within seven (7) business days for credit card purchases and twenty (20) business days for purchases made with cash, check, or other forms of payment.

       

2. Person to Whom Refund is Made.We will make a refund in accordance with this Rule 24 to the purchaser of the Ticket except for purchases as made as follows:

    

   1. Under a Universal Air Travel Plan:  The refund will be made to the subscriber against whose account the Ticket was charged.
   2. Against a Transportation Request, issued by a government agency, other than a U.S. Government Agency: The refund will be made to the government agency, which issued the Transportation Request.
   3. Against a U.S. Government Transportation Request:  The refund will be made to the U.S. Government Agency which issued the U.S. Government Transportation Request with a check payable to the "Treasurer of the United States."
   4. Tickets issued against a credit card: The refund will be made to the account of the person to whom such credit card has been issued.

    

3. Exception.Notwithstanding the provisions of this Rule 24, we will not accept for any purposes under this rule, any Tickets or related transportation documents issued by any other carrier that is in substantial default of its interline obligations.

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Consumer Affairs Office

Hawaiian Airlines, Inc.

3375 Koapaka Street, Suite G-350.

Honolulu, HI  96820-0008

B.  TIME LIMITATIONS.We will not take any action on any complaint seeking restitution unless you have provided notice in writing to our Consumer Affairs Office not later than two (2) years after the event occurred for which you are seeking restitution.However, your failure to meet the notice requirement above may be excused if you can show good cause for your failure to bring your claim within the two-year notice period.

C.  ADDITIONAL INFORMATION REQUEST NOTICE.In any case where you do not provide sufficient information or documentation for us to resolve the issue, we will notify you of what further information or documentation is needed.In this case, we will not take any further action to investigate and resolve the issue until you provide the requested information or documentation.Your obligation to provide the requested information or documentation is subject to the limitations in Section (B) of this Rule 25 above.

D.  COMPENSATION SETTLEMENTS.If we determine that you are owed any compensation, then we will pay that compensation to you, whether you are the actual purchaser of the Ticket or not.The form of compensation will be determined by us, subject to any limitation set forth in this Contract of Carriage, or as provided by law.If you are unable to claim your compensation settlement due to death or illness, the compensation settlement will be issued: (i) to the person you designate in writing; (ii) in the event of death, to the person designated in your Will; or (iii) in the absence of (i) or (ii), as otherwise determined by a court of law.If the recipient of any compensation is under the age of 12 years, the compensation will be issued to an appointed guardian of the child.

NOTE: For some complaints, e.g. those relating to a refund or baggage issue, may be directed to the appropriate internal department for a determination and response.  If we direct your complaint to another department, we will notify you in writing that we have done so.

E.  RESPONSIVENESS.Hawaiian is dedicated to resolving your and our other passengers’ complaints expediently.If we receive a complaint, we will acknowledge the complaint and respond substantively to it within thirty (30) days.