Rule 3: Reservations and Ticketing
 
  1. VALIDITY OF RESERVATION. A reservation for space on any of our flights is valid when the space is confirmed by Hawaiian or one of our reservations’ agents and entered into our electronic reservations system.Upon payment of the applicable fare, you will be issued an electronic confirmation of your confirmed reserved space and a ticket number.Please note that a confirmation code or number is separate and distinct from a ticket number.You need both a confirmed reserved space and Ticket to board our aircraft.A valid reservation may be cancelled by Hawaiian for any of the reasons set forth in Rule 4: Cancellation of Reservations.
  2. SURCHARGES FOR RESERVATIONS, TICKETING AND CHANGES.
    1. Surcharges for Ticketing with Our Call Center or at Airport Ticket Counter.You will pay a surcharge for ticketing and ticketing changes when made through Hawaiian’s reservation call center or at one of our airport ticket counters.This surcharge is non-refundable and (i) for ticketing is in addition to the fare price and any other applicable charges, and (ii) for ticketing changes is in addition to any change fees and fare differences.The surcharge is applied at the time of ticketing and for each re-ticketing, on a per passenger basis as follows:
      1. Hawaiian reservations call center - $25.00 for US domestic travel.
      2. Hawaiian ticket counter - $35.00 for US domestic travel.
    2. Surcharges for Ticketing Changes Made by Us for Tickets Issued by Others.We will charge you a surcharge for any requested ticket changes on our flights that you make for Tickets issued by any travel agencies, online travel agencies, or other airlines.Our reservations call center or airport ticket counters’ agents will assess you a per ticket handling surcharge of $25.00, for each ticketing change, regardless of whether any portion(s) of the Ticket has been used.These ticket handling surcharges are in addition to any change fees and fare differences, and are non-refundable.
    3. Surcharge Exception.No surcharge shall be added for any changes in ticketing due to overbooking, a change to a smaller aircraft, or a flight cancellation that prevents you from travel on your original flight.
  3. OVERBOOKING.All of Hawaiian’s flights are subject to overbooking which could result in our inability to provide you with your previously confirmed reserved space for a given flight.How we deal with an overbooking situation and your rights as a passenger in the event you are denied boarding in that situation can be found in Rule 22: Denied Boarding Compensation for Oversales.
  4. MISSING RESERVATIONS Once you obtain a valid Ticket that reflects confirmed reserved space for a specific flight and date from one of our authorized agents, your reservation is confirmed even if the record of that reservation is missing from our electronic reservations system, unless our records indicate that the reservation was cancelled after the Ticket was issued.
  5. FEE DETAILS.For a list of change fees and other applicable fees, please click here for details.