IMPORTANT NOTE:  This Rule 10 only applies to Service Animals and Support Animals as provided herein.  For the transport of pets, please see Rule 19: Acceptance of Dogs, Cats and Birds for Travel of this Contract of Carriage.  For cargo arrangements, please visit our cargo page at: www.hawaiianaircargo.com, or call us at 1-877-HA-CARGO (422-2746).

We accept for travel without charge, trained service animals, psychiatric service animals and emotional support animals as provided for under the Air Carrier Access Act (ACAA) and the relevant United States Department of Transportation (DOT) regulations when they are accompanying a qualified individual with a disability upon the following terms and conditions.  For the purposes of this rule, we differentiate trained service animals and psychiatric service animals from those that provide emotional support as follows:

Service Animal mean an animal individually trained to perform functions to assist the passenger who is a qualified individual with a disability and includes any psychiatric service animal specially trained to perform mitigation on behalf of a passenger.

Support Animal means an animal that provides emotional support services to its owner, but, is not trained to perform a specific task to a passenger who is a qualified individual with a disability.  A psychiatric support animal not otherwise meeting the qualifications of a Service Animal, may qualify as a Support Animal.

1. GENERAL CONDITIONS OF TRAVEL FOR SERVICE ANIMALS AND SUPPORT ANIMALS.

We know that Service Animals and Support Animals provide valuable services to our passengers.  If you are a qualified individual with a disability, we welcome your Service Animals or Support Animals for travel free of charge with you in the cabin of the aircraft.  However, for the safety and security of everyone, and to meet our operational needs, this rule sets out the conditions, restrictions and requirements of bringing your Service Animals or Support Animals on-board our aircraft.  We strongly recommend that you read and understand the provisions in this rule before traveling with any Service Animal or Support Animal so that you and your animal are best prepared for your journey.  Although we do not charge to transport your Service Animal or Support Animal, we reserve the right to charge you for any repairs and/or cleaning costs to our aircraft beyond normal wear and tear associated with the transport of your animal. 

1. Number of Service Animals and Support Animals.In no event will we accept more than three (3) Service Animals, nor more than one (1) Support animal per person
2. Restricted Animals.We will not accept as Service Animals or Support Animals any peacocks, ferrets, rodents (e.g., guinea pigs, mice, and rats), spiders, mosquitoes, reptiles (e.g., snakes and turtles) or live fish, or any other animal that we determine, in our sole discretion, would pose a health or safety risk to others.
3. No Disruptive Behavior.All Service Animals and Support Animals must remain leashed and/or be under your direct control.For the safety of everyone on-board the aircraft, we reserve the right to deny transport of any Service Animal or Support Animal in the cabin of the aircraft in our sole discretion for disruptive behavior.Disruptive behavior shall include, among other things, running freely around an aircraft, boarding area or airport, growling repeatedly at other people, biting, nipping at or jumping on people (other than on the owner passenger as trained for a health alert), or urinating or defecating in undesignated relief areas such as at the gate or in the cabin of the aircraft.An animal that engages in these types of disruptive behaviors has not been adequately trained to function in public settings.An animal that engages in disruptive behavior will not be considered a Service Animal or Support Animal, regardless of other factors.As such, the animal would need to be transported as checked baggage, and you would need to pay the appropriate pet fees as provided for in Rule 19: Acceptance of Dogs, Cats and Birds for Travel.
4. Additional Documentation on Long Flights.On any flight of 8 hours or more, we reserve the right to require that you provide documentation to us that your Service Animals and/or Support Animal (i) will not need to relieve itself on the flight or (ii) can relieve itself in a way that does not create a health or sanitation issue on the flight.
5. Restricted Seating.A qualified individual with a disability accompanied by one or more Service Animals and/or Support Animal will not be allowed to sit in (i) any exit row, (ii) any seat that obstructs an aisle or (iii) any seat that must remain unobstructed to facilitate an emergency evacuation.No Service Animal or Support Animal may occupy an empty seat, and are limited to the floor space of the passenger and any floor space of an adjacent empty seat, or the on the lap of the passenger, only.
6. Large, Heavy Animals.If any Service Animal or Support Animal is too large to fit safely on the floor space in front of you, we will try to accommodate you and your animal by relocating you to empty adjacent seats in the same class of service, provided that (i) space is available that does not otherwise obstruct emergency evacuation routes, and (ii) your relocation will not cause a delay in the flight. If there are no adequate alternatives available for you to travel with your Service Animals and/or Support Animal in the same class of service as the seat you purchased, we will try to accommodate you and your animal in the same class of service on a later flight with more room, or offer to transport your animal as checked baggage in the cargo hold of our aircraft.
7. Assumption of Responsibility.You assume full responsibility for the safety, well-being and conduct of your Service Animals and/or Support Animal, including, but not limited to, the interaction of the animal with other passengers who may encounter the animal while onboard the aircraft.You agree to indemnify us for any losses associated with your Service Animals and/or Support Animal other than for any repair and cleaning costs solely related to normal wear and tear.
8. Permits and Governmental Compliance. You are responsible for compliance with all governmental regulations, requirements and restrictions relating to your Service Animals and/or Support Animal, which includes, for example, obtaining entry permits and required health certificates of the state or territory from and/or to which the animal is being transported, and producing such documentation upon demand.Further you agree to indemnify us for any costs and expenses we may occur because of your failure to comply with this paragraph.

NOTE: PLEASE SEE RULE 19 (A)(7) FOR STATE OF HAWAII RESTRICTIONS WHICH YOU MUST COMPLY WITH FOR ANY ANIMALS ARRIVING IN HAWAII. 

1. SERVICE ANIMALS.

   Service Animals are welcome to accompany you in the cabin of our aircraft, if they meet all the general conditions in Section A of this Rule 10.  To determine whether your animal is a Service Animal, we rely on your credible verbal assurances and other evidence which may include identification cards or other written documentation, or the presence of a harnesses or tags.  In seeking credible verbal assurances, we reserve the right to ask (i) whether your animal is required because of a disability and (ii) what type of work or tasks has your animal been trained to do.

   NOTE:  If you are unable to provide credible verbal assurances or other evidence that your animal is a Service Animal, it may still qualify as an Support Animal upon meeting the general conditions in Section A, and the provisions of Section C, of this Rule 10.

   NOTE:  We do not accept any Service Animals that are in training for transport under this rule.

2. SUPPORT ANIMALS.

   Your Support Animals are welcome to accompany you in the cabin of our aircraft, if they meet all the general conditions in Section A of this Rule 10.  To be classified as a Support Animal, we require the following.

   1. Documentation.You must provide us with current documentation (i.e., no older than one year from the date of your scheduled initial flight) on the letterhead of a licensed mental health professional stating the following:
      1. That you have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders;
      2. That you need the Support Animal as an accommodation for air travel and/or for activity at your destination;
      3. That the individual providing the assessment is a licensed mental health professional, and that you are under his or her professional care; and
      4. The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.

         NOTE: You may also print and have your mental health professional fill out our Support Animal form located here.  We reserve the right to authenticate and verify the legitimacy of any documentation presented.

         NOTE: We may, in our discretion, accept a completed Support Animal form of another carrier, if it contains all the required information above.

   2. Notice.You must provide us with notice of your intent to travel with a Support Animal at least 48 hours in advance of your flight and check in not later than one hour before the check-in time for the general public.If you do not meet advance notice or check-in requirements, we may be unable to accommodate you and your Support Animal, as to make reasonable efforts to do otherwise would delay the flight.
3. SPECIALTY PURPOSE TRAINED DOGS.

   We will accept without charge for transportation dogs trained in explosives detection, drug and other searches, search and rescue, and other specific functions, provided that:

   1. Official Duty.The dog and its handler are on official duty for the Military or a government agency, and the handler’s credentials are current and verified as authentic;
   2. Accompanied by Handler.The dog is accompanied by its handler for the duration of the travel;
   3. Harnessed and Leashed.The dog is properly harnessed or leashed; and
   4. Proper Placement.The dog can be accommodated in a non-exit row at the feet of the passenger.The dog may not physically occupy a seat in the aircraft.