- Full Text
- Rule 1: Definitions
- Rule 2: General Provisions Privacy
- Rule 3: Reservations and Ticketing
- Rule 4: Cancellation of Reservations
- Rule 5: Tickets and Coupons
- Rule 6: Fares
- Rule 7: Acceptance of Checks
- Rule 8: Disabled Passengers
- Rule 9: Wheelchairs and Other Mobility Devices
- Rule 10: Service Animals
- Rule 11: Screening of Passengers and Baggage
- Rule 12: Acceptance of Children and Infants
- Rule 13: Refusal to Transport
- Rule 14: No Smoking
- Rule 15: Codeshare Flights
- Rule 16: Interline Transportation
- Rule 17: Carry-On Baggage
- Rule 18: Checked Baggage
- Rule 19: Acceptance of Dogs, Cats and Birds for Travel
- Rule 20: Liability and Claims
- Rule 21: Flight Delays, Changes, and Cancellations
- Rule 22: Denied Boarding Compensation
- Rule 23: Rerouting
- Rule 24: Refunds
- Rule 25: Customer Relations
- GENERAL RULE.
You are limited to one (1) carry-on bag and one (1) personal item on any flights that we operate, except as stated otherwise in this Rule 17.
- Carry-on bag. Your allotted carry-on bag must fit safely under the seat in front of you or in an approved overhead compartment and is subject to the following additional conditions.
- Limited to 45 linear inches (9”x14”x22”); and
- Limited to 25 pounds
NOTE: We reserves the right to stow any carry-on baggage in the cargo compartment of the aircraft when necessary in our sole discretion based on aircraft type, size of storage units, and storage availability.
- Personal Item: Your allotted personal item must be small enough to fit safely under the seat in front of you.Personal items are generally such things as a purse, briefcase, laptop computer, small backpack, or similar piece.In each case, it must fit safely under the seat in front of you.
- Stroller Only.If you are not traveling with a child using the stroller, we will allow you to carry a stroller onboard the aircraft in lieu of a one of your carry-on items, if there is room on the aircraft for the stroller to be stowed safely beneath the seat in front of you or in and overhead compartment.
If your stroller cannot be accommodated on the cabin of our aircraft, we will accept it for travel in the baggage compartment as a gate checked item to your final destination, where you may retrieve it at the baggage claim area.
- Carry-on bag. Your allotted carry-on bag must fit safely under the seat in front of you or in an approved overhead compartment and is subject to the following additional conditions.
- EXCEPTIONS.
- Musical instrument.One musical instrument may be taken onboard as your allotted one carry-on bag, regardless of its size, if (i) it can be safely stowed in an approved carry-on stowage location and (ii) space is available upon boarding the aircraft.
- Assistive Devices.Any assistive device carried onboard the aircraft for use by that qualified individual with a disability shall not be subject to the size or quantity limitation provided above if (i) it can be safely stowed in an approved carry-on stowage location and (ii) space is available upon boarding the aircraft.
- Ancillary Items. We will allow you to carry onboard the following ancillary items in addition to your allotted carry-on baggage, subject to any safety restrictions and space availability:
- a handbag or pocketbook;
- an overcoat, jacket or wrap;
- a small foot rug;
- an umbrella or walking stick;
- a camera and/or a pair of binoculars;
- a reasonable amount of reading matter for the flight; and
- food (includes baby food) for consumption on the flight.
- CHILD RESTRAINT SEATS (CRS) AND BOOSTER SEATS.
- Replaces Carry-on Allotment.A CRS or Booster seat may be taken onboard the aircraft and shall count against your allotted carry-on bag and is subject to any space and storage limitations of the aircraft, unless, in the case of a CRS only, it is used on the flight for your infant/child in accordance with Rule 12(E)(1)(a)-(c).
- Use on Aircraft.See Rule 12(E) for restrictions on the use of Child Restraint Seats or Booster Seats on our aircraft.
- STROLLERS.
- Traveling with Child Using Stroller.We will allow you to carry a stroller onboard the aircraft without counting against your carry-on baggage allowance if:
- You are traveling with a child using the stroller; and
- There is room on the aircraft for the stroller to be stowed safely beneath the seat in front of you or in and overhead compartment.
If your stroller cannot be accommodated on the cabin of our aircraft, we will accept it for travel in the baggage compartment as a gate checked item. Upon arrival, we will return your stroller to you at the arrival gate.
- Traveling with Child Using Stroller.We will allow you to carry a stroller onboard the aircraft without counting against your carry-on baggage allowance if:
- WAGONS, CARTS AND SIMILAR ITEMS.
Wagons, carts and other similar items presented at the gate will not be accepted for travel in the cabin of our aircraft. These items may be checked to your final destination upon the payment of any applicable baggage fees and retrieved at the baggage claim area. See Rule 18: Checked Baggage.
- DRY ICE AS CARRY-ON BAGGAGE.(NOTE: See Rule 18: Baggage for carrying dry ice as checked baggage).You may carry up to 2.5 kg. (5.5 pounds) of dry ice in your carry-on baggage when used to refrigerate perishables subject to the following conditions:
- You identify the package to one of our representatives upon your initial check-in;
- You clearly mark or label the package “Dry Ice” or “Carbon Dioxide Solid” and include the weight of the dry ice; and
- The package the dry is contained in allows for the release of gas pressure during transport.
- OTHER SPECIAL ITEMS.
There may be an occasion where you would like to carry onboard an item that would otherwise be acceptable for travel, except for it being too fragile or bulky to be placed in an overhead bin or under the seat in front of you. In that case we may allow you to carry the item onboard and secure it next to you upon the following terms and conditions:
- Bulkhead Seats Must be Available. For safety reasons, any special item must be carried in a bulkhead seat.Thus, there must be two adjoining bulkhead seats available – one for you and one for your special item.
- Seat Purchase Required. You must pay for the extra seat.We will charge you 100% of the then applicable adult fare. As a result, you will be entitled to same amenities for that additional purchased seat you are with respect to your own seat.This includes any meals, mileage credit, and baggage allowance applicable to the fare and itinerary.
- Properly Secured. You must be able to properly secure your item in the aircraft seat next to you.
NOTE: We are not liable for any damages to any special items.
- RESTRICTED ITEMS.
See Rule 18: Checked Baggage, Section (F) for a list of restricted items that apply to both carry-on and checked baggage.
- FIREARMS AND LAW ENFORCEMENT OFFICERS OR DIPLOMATIC COURIERS.
We may allow certain authorized persons performing a duty onboard the aircraft, e.g., a law enforcement officer or diplomatic courier, to be permitted to retain custody of his/her firearm or taser device, and any ammunition upon duly identifying himself/herself to one of our agents at the time of check-in.